Tendai Dzingai
Summary
An experienced healthcare professional with over five years in administrative roles, demonstrating a strong understanding of health promotion principles. Proven expertise in managing schedules, coordinating third-party claims, and delivering exceptional customer service, contributing to increased patient satisfaction and efficient clinic operations. Skilled in planning and implementing health promotion initiatives, such as the "Farm to School" program, with a focus on community engagement and sustainable health practices. Experienced in training staff and facilitating capacity-building sessions, enhancing team knowledge and response to health and social issues. Proficient in data analysis, social media management, and content creation, driving increased program visibility and community participation. Demonstrated ability to revise policies and procedures, ensuring alignment with health promotion goals. Education and practical experience align with the Melton City Council's needs for proactive health promotion, stakeholder engagement, and addressing high rates of chronic disease and mental health challenges in the community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Allied Health Administrator
HEALTHKLINIX AUSTRALIA
06.2022 - Current
- Streamlined practitioner scheduling across 5 locations, ensuring accurate bookings and rescheduling, resulting in 25% reduction in appointment conflicts.
- Enhanced patient service by confirming 200+ appointments weekly and addressing queries promptly, achieving 30% increase in patient satisfaction scores.
- Coordinated Medicare, DVA, QLD WorkSafe, NDIS, and other third-party claims, leading to 20% improvement in reimbursement processing times.
- Implemented marketing and networking strategies, contributing to 15% increase in new patient registrations and practice growth.
Executive and Social Media Manager
NIASHA
01.2022 - Current
- Organised complex calendars, appointments, and travel arrangements, optimizing schedules for efficiency, resulting in 40% improvement in time management.
- Prepared and edited over 150 documents, presentations, and correspondences, maintaining confidentiality and supporting professional operations.
- Facilitated seamless business activities by managing contracts, invoices, and documentation, contributing to 20% reduction in administrative processing times.
- Developed and managed content calendars, increasing social media engagement by 50% and follower growth by 35% across platforms.
- Executed strategic campaigns, resulting in 40% increase in brand awareness and 25% boost in event attendance.
- Analyzed performance data to refine strategies, leading to 30% improvement in campaign effectiveness and audience reach.
Health Promotion Intern
PENINSULA HEALTH
07.2021 - 09.2021
- Developed a resource toolkit for third-party organizations, supporting school recruitment and contributing to 15% increase in program participation.
- Planned and implemented the "Farm to School" health promotion program, leading to 20% improvement in community engagement.
- Managed social media content and engagement, increasing visibility by 30% and successfully presenting a sustainable health program proposal.
- Collaborated with diverse stakeholders, including local government and community organizations, to advocate for policy changes that promoted health equity and addressed social determinants of health.
- Evaluated the effectiveness of health promotion initiatives using an intersectional lens, ensuring that programs were responsive to the needs of all community members, particularly those most impacted by health inequities
Senior Medical Administrator
HALLETS MEDICAL SERVICES
07.2019 - 05.2022
- Scheduled and managed over 300 patient appointments weekly, ensuring smooth clinic operations and 20% reduction in no-show rates
- Trained and mentored 5 administrative assistants, enhancing team efficiency and adherence to clinic policies.
- Utilized Best Practice software to integrate patient records, resulting in 25% improvement in data accuracy and confidentiality compliance.
Supervisor
NANDOS
07.2014 - 10.2020
- Delivered exceptional customer service, resulting in 25% increase in repeat customers and positive reviews.
- Supervised and led teams during peak hours, improving service efficiency by 20% and maintaining a friendly atmosphere.
- Analyzed customer preferences, enhancing satisfaction and contributing to 15% increase in sales during peak periods.
Education
Postgraduate Certificate in Public Health - Public Health
DEAKIN UNIVERSITY
2024
Bachelor's Degree in Health Sciences - Nutrition And Family, Society And Health
DEAKIN UNIVERSITY
2023
Year 12 -
BACCHUS MARSH COLLEGE
Skills
- Project Management
- Communication and Presentation
- Social Media Management
- Software Proficiency
- Stakeholder Engagement
Volunteering
Social Media Director - Chozen Foundation | Charity Organisation
Certification
- NDIS Worker Orientation Module Certificate - 2023
- Working with Children's Check
References
References available upon request.
Timeline
Senior Allied Health Administrator
HEALTHKLINIX AUSTRALIA
06.2022 - Current
Executive and Social Media Manager
NIASHA
01.2022 - Current
Health Promotion Intern
PENINSULA HEALTH
07.2021 - 09.2021
Senior Medical Administrator
HALLETS MEDICAL SERVICES
07.2019 - 05.2022
Supervisor
NANDOS
07.2014 - 10.2020
Postgraduate Certificate in Public Health - Public Health
DEAKIN UNIVERSITY
Bachelor's Degree in Health Sciences - Nutrition And Family, Society And Health
DEAKIN UNIVERSITY
Year 12 -
BACCHUS MARSH COLLEGE
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