Tendai Musesengwa
Sydney
Summary
Motivated and resilient professional with proven experience in logistics, administration, and customer service. Skilled in communication, problem-solving, and team collaboration, with a track record of improving efficiency and supporting business goals. Seeking opportunities to contribute value while continuing to grow professionally.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
My Muscle Chef
02.2025 - 09.2025
- Coordinated day-to-day logistics operations and supported smooth supply chain processes.
- Maintained inventory accuracy and assisted with warehouse organisation.
- Delivered reliable customer-focused service in a fast-paced environment.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Logistics Coordinator
AusReo
05.2023 - 02.2025
- Oversaw daily logistics operations, ensuring timely deliveries and reducing delays.
- Streamlined inventory management, cutting excess stock by 8%.
- Collaborated with suppliers to optimise supply chain performance.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Administrative Clerk
ACFS
01.2022 - 04.2023
- Handled customer inquiries, mail distribution, and documentation.
- Performed data entry and maintained accurate records.
- Created spreadsheets and reports to support operational decision-making.
Distribution Process Worker
Baxter Pharmaceuticals
01.2020 - 01.2022
- Verified shipments, monitored stock levels, and placed replenishment orders.
- Assisted in maintaining a safe and organised warehouse.
Pick Packer
Sigma Pharmaceuticals
01.2019 - 01.2020
- Packed and labelled products for shipment.
- Resolved packaging and shipping errors to ensure accuracy.
Customer Service Representative
Coles
08.2018 - 01.2019
- Processed transactions and handled customer queries.
- Provided personalised service to improve customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Cotton On Group
11.2017 - 08.2018
- Assisted customers with product selection and sales support.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Psychology
Macquarie University
High School Certificate - undefined
Norwest Christian College
Skills
- Effective communication
- Time Management
- Problem Solving
- Initiative & Positive Attitude
- Customer Service Excellence
- Proficient in technology
- Decision-making
- Logistics analysis
Timeline
Logistics Coordinator
My Muscle Chef
02.2025 - 09.2025
Logistics Coordinator
AusReo
05.2023 - 02.2025
Administrative Clerk
ACFS
01.2022 - 04.2023
Distribution Process Worker
Baxter Pharmaceuticals
01.2020 - 01.2022
Pick Packer
Sigma Pharmaceuticals
01.2019 - 01.2020
Customer Service Representative
Coles
08.2018 - 01.2019
Customer Service Representative
Cotton On Group
11.2017 - 08.2018
High School Certificate - undefined
Norwest Christian College
Bachelor - Psychology
Macquarie University
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