Summary
Overview
Work History
Education
Skills
Timeline
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Tendai Musesengwa

Sydney

Summary

Motivated and resilient professional with proven experience in logistics, administration, and customer service. Skilled in communication, problem-solving, and team collaboration, with a track record of improving efficiency and supporting business goals. Seeking opportunities to contribute value while continuing to grow professionally.

Overview

8
8
years of professional experience

Work History

Logistics Coordinator

My Muscle Chef
02.2025 - 09.2025
  • Coordinated day-to-day logistics operations and supported smooth supply chain processes.
  • Maintained inventory accuracy and assisted with warehouse organisation.
  • Delivered reliable customer-focused service in a fast-paced environment.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.

Logistics Coordinator

AusReo
05.2023 - 02.2025
  • Oversaw daily logistics operations, ensuring timely deliveries and reducing delays.
  • Streamlined inventory management, cutting excess stock by 8%.
  • Collaborated with suppliers to optimise supply chain performance.
  • Tracked orders and notified customers of status or potential delays.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

Administrative Clerk

ACFS
01.2022 - 04.2023
  • Handled customer inquiries, mail distribution, and documentation.
  • Performed data entry and maintained accurate records.
  • Created spreadsheets and reports to support operational decision-making.

Distribution Process Worker

Baxter Pharmaceuticals
01.2020 - 01.2022
  • Verified shipments, monitored stock levels, and placed replenishment orders.
  • Assisted in maintaining a safe and organised warehouse.

Pick Packer

Sigma Pharmaceuticals
01.2019 - 01.2020
  • Packed and labelled products for shipment.
  • Resolved packaging and shipping errors to ensure accuracy.

Customer Service Representative

Coles
08.2018 - 01.2019
  • Processed transactions and handled customer queries.
  • Provided personalised service to improve customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Cotton On Group
11.2017 - 08.2018
  • Assisted customers with product selection and sales support.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor - Psychology

Macquarie University

High School Certificate - undefined

Norwest Christian College

Skills

  • Effective communication
  • Time Management
  • Problem Solving
  • Initiative & Positive Attitude
  • Customer Service Excellence
  • Proficient in technology
  • Decision-making
  • Logistics analysis

Timeline

Logistics Coordinator

My Muscle Chef
02.2025 - 09.2025

Logistics Coordinator

AusReo
05.2023 - 02.2025

Administrative Clerk

ACFS
01.2022 - 04.2023

Distribution Process Worker

Baxter Pharmaceuticals
01.2020 - 01.2022

Pick Packer

Sigma Pharmaceuticals
01.2019 - 01.2020

Customer Service Representative

Coles
08.2018 - 01.2019

Customer Service Representative

Cotton On Group
11.2017 - 08.2018

High School Certificate - undefined

Norwest Christian College

Bachelor - Psychology

Macquarie University

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Tendai Musesengwa