Tendel Zangmo
Downer
Summary
I have profound experience in customer service and related fields acquired through the jobs I served previously. Currently, I am excelling as Room Attendant at the Canberra Rex Hotel with a dedication to improving guest pleasure, excellent attention to detail, and cross-cultural communication abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Room Attendant/Receptionist/Night Auditor
Canberra Hotel Rex
10.2022 - Current
Customer Service Manager
Department of Local Governance and Disaster Management
07.2020 - 08.2022
Assistant Customer Service Manager
National Land Commission Secretariat
01.2016 - 06.2020
Education
Masters - International Business
University of Canberra
06.2024
PG Diploma - Public Administration
Royal Institute of Management
12.2015
Bachelors - English with Environmental studies
Sherubtse College
06.2014
Skills
- Teamwork
- Housekeeping expertise
- Initiative-taking
- Work prioritization
- Guest relations
- Meticulous attention to detail
- Room inspection
- Customer service
- Deadline oriented
- Administrative support
- MS office expert
- Inter-department collaboration
- Efficiency in service delivery
- Verbal and written communication
- Front desk operations
Certification
- Certificate III in Individual Support
Languages
English
Full Professional
Hindi
Limited Working
Nepali
Limited Working
Awards
1. Certificate course on Land Administration and Management from Jaipur Institute of Management (India) in 2017.
2. Certificate course in Roles and Contributions of Land Administration from National Institute of Land and Survey (INSTUN), Ministry of Water (Malaysia) in 2018.
3. Certificate course in Research proposal writing from Bhutan Interdisciplinary Research and Development Institute, Bhutan in 2021.
4. Certificate course in IT fundamentals and Office Applications- Level 2, Sherubtse College, 2012.
5. Academic excellence in IV and V Semester in Sherubtse College, 2013.
6. Certificate of Participation in Tarayana Fare, 2015.
7. Certificate of Participation in the Civil Servant Marathon, 2019.
8. Certificate of completion for the Integrated Training Program conducted by Special Reserve Police Force, Royal Bhutan Police, Chhukha, 2019.
Timeline
Room Attendant/Receptionist/Night Auditor
Canberra Hotel Rex
10.2022 - Current
Customer Service Manager
Department of Local Governance and Disaster Management
07.2020 - 08.2022
Assistant Customer Service Manager
National Land Commission Secretariat
01.2016 - 06.2020
PG Diploma - Public Administration
Royal Institute of Management
Bachelors - English with Environmental studies
Sherubtse College
Masters - International Business
University of Canberra
Similar Profiles
Master SAKKAWEE(BON) SANSILAMaster SAKKAWEE(BON) SANSILA
Housekeeper at Vibe Hotel CanberraHousekeeper at Vibe Hotel Canberra
Binda BudhathokiBinda Budhathoki
Front Office Assistant Manager at Hyatt Hotel CanberraFront Office Assistant Manager at Hyatt Hotel Canberra
Manish ThapaManish Thapa
Purchasing Manager at Park Hyatt Hotel CanberraPurchasing Manager at Park Hyatt Hotel Canberra
Pradev KhadkaPradev Khadka
Chef at Black and WhiteChef at Black and White
Dashiell ThomsDashiell Thoms
Office and Safety Auditing Assistant (Casual) at The Playground PeopleOffice and Safety Auditing Assistant (Casual) at The Playground People