Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Waitress
Wyndham cache
11.2022 - 07.2023
Key responsibilities: taking orders, Working at the till taking payments, Cleaning, Setting tables, Prepping cake orders, Making coffees
Key learnings: During my time at restaurant cache I have worked with a team to make sure our customers get the best service we can possibly give them, this often involves problem solving and having an enthusiastic and positive attitude about what I do
Sometimes my work would require me to solve problems on my own as I would not always have someone available to instruct me, This helped me improve my skills when it comes to working independently.
Key learnings: During my time at Clarke's Pies I have been able to develop my team work skills
The main function of this organisation requires all staff to work together to meet deadlines and completion of day-to-day requirements
The role also requires a level of autonomy which has enabled me to grow my confidence in my decision making.
Stable hand
Tower Hill Lodge Equine Agistment
09.2021 - 12.2021
Key responsibilities: Caring for horses, Tidying stables, Preparing food, Working horses
Key learnings: During my time at Tower Hill Lodge, I have had to to work independently which required me to take extra accountability on most of the jobs I accomplished
At times I would manage several projects, this helped me improve my organisation and time management skills.
Key learnings: During my time at Caramut Western Hotel, I was mostly working in a past paced environment, I had to work both independently and in a team setting to get meals out on time
This required me to have good time management skills
This job also required me to have excellent attention to detail to make sure our customers were getting the best service.
Education
Certificate II in Building -
VCE -
01.2021
Skills
Ability to undertake self-reflection and take on board constructive criticism
Efficient time management and organisational skills
Able to work productively in a team setting or in an independent environment
Problem solving
Comfortable working under pressure
Proven ability to use own initiative and work autonomously
Excellence in providing Quality Customer Service to a wide variety of clients
Respect for others and their values
Excellent communication skills
Certification
Victorian Probationary Licence
Personal Qualities
Enthusiastic
Motivated
Resilient
Supportive
Empathetic
Hard working and reliable
Friendly
Honest
Committed
Patient
Eager about undertaking further personal development