Teneale Johnson
Summary
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Overview
14
14
years of professional experience
Work History
Senior Hairdresser
Hair With Soul
07.2017 - Current
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Initiated and engaged clients in conversations as part of personalized service.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
Small Business Owner
NeeNee's Hair Designs
04.2017 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Apprentice Hairdresser
MCM Hair Studio
04.2013 - 04.2017
- Assisted hair stylists with colorwork by applying base colours and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
- Answered telephone calls to provide information and schedule new appointments.
Front of House Server
Valley Bake and Coffee
07.2010 - 03.2013
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
Education
Cert III in Hairdressing - Hair And Beauty
Toowoomba Tafe Queensland
Toowoomba, QLD04-2016
No Degree - Education
Lockyer District High School
Gatton, QLD04-2011
Skills
- Goal setting and achievement
- Client relationship building
- Professionalism and ethics
- Time management
- Data entry
- Customer focus
- Customer support
- Complaint handling
- Payment processing
- Scheduling
- Microsoft Office Suite
Timeline
Senior Hairdresser
Hair With Soul
07.2017 - Current
Small Business Owner
NeeNee's Hair Designs
04.2017 - Current
Apprentice Hairdresser
MCM Hair Studio
04.2013 - 04.2017
Front of House Server
Valley Bake and Coffee
07.2010 - 03.2013
Cert III in Hairdressing - Hair And Beauty
Toowoomba Tafe Queensland
No Degree - Education
Lockyer District High School
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