Teneale Rangimahora Ahu
Leppington,Australia
Summary
Mature, positive, and hardworking individual consistently striving for excellence in all aspects of life. Excellent communication skills and ability to relate to a wide range of people. Brings valuable experience to any team. Thrives in dynamic environments and enjoys learning new things while maintaining composure under pressure. Strong attention to detail and commitment to exceptional customer service make a valuable asset in any professional setting.
Overview
16
16
years of professional experience
Work History
Food and Beverage Attendant
Park royal Hotel
Darling Harbour
01.2012 - 12.2020
- I was responsible for running and maintaining individual outlets throughout the hotel, Club lounge Suite, Barkers Restraunt, Mini Bar and The Bench Bar (located in the Lobby)
- Duties included: Set up and pack down in the different outlets which included, maintaining stock, Daily Cash transactions and micros transactions, cleaning and keeping areas tidy
- Dealing with customer complaints and feedback
- Assisting other team members with their workload in their absence
- training new and existing employees, being a team player and assisting where needed
- building strong relationships with customers, remembering their order and making it in a timely manner
- Operating company systems: Micros, Opera and Hotsos
Support Worker
Connecting Families
Sydney, NSW
12.2020 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues, school, contact and entertainment events according to their schedule.
- Demonstrated and encouraged the quality of care for clients by providing support and assistance with daily living activities I.e encouraging independent living skills cooking and cleaning up their environment
- Developed strong rapport with my Young person by consistently demonstrating respect, understanding, and genuine concern for their wellbeing when needed
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
House Keeping attendant
Heritage Hotel
New Zealand
12.2009 - 12.2011
- In this position, I was able to develop my skills whilst learning different aspects of the hospitality world
- Although I was hired as a casual, I was able to obtain a full-time position
- Duties included: Stocking of cart trolleys, ready for service, attention to cleanliness and detail of stateroom, being time efficient, changing bed linen and towels, replacing stocks of guest's supplies such as shampoo and soap, reporting to supervisor for any assistance, ensuring security of guest rooms, performing rotation cleaning duties.
Corporate Host / Guest attendant
Catering - Mount Smart stadium
New Zealand
06.2008 - 11.2010
- Working at Spotless was a humbling experience
- Introducing myself into the workforce while in my last few years at secondary school was a real big eye-opener
- I was able to learn how to find balance between full-time secondary school, sports, and working part-time
- During my time at Spotless Catering, I learnt and started to develop lifelong hospitality skills
- Duties included: Bar service, function set ups and dismantle, addressing any queries from corporate clients and staff, staff training and developing, stocktaking, assisting other team members with their workloads in their absence, customer service, waitressing corporate suites, general housekeeping.
Education
Diploma Of Community Services - Family And Community Services
Australia And Community Management College
Skills
- Providing sound resolutions when dealt with a challenging situation, confident when making the choice in what's needed to de escalate
- Capable of running and maintaining a small outlet
- Great attention to detail and focused on providing solutions when necessary
- Excellent oral and written communication skills
- Working in a team and capable of working in fast paced environments
Transportation
Car
Citizenship
New Zealand
References
Sherelle Rio (Operations Manager at Cube logistics)
Number: +61 404 623 708
Crystal Hewitt (Connecting Families)
Number: +61499 857 469
Timeline
Support Worker
Connecting Families
12.2020 - 07.2024
Food and Beverage Attendant
Park royal Hotel
01.2012 - 12.2020
House Keeping attendant
Heritage Hotel
12.2009 - 12.2011
Corporate Host / Guest attendant
Catering - Mount Smart stadium
06.2008 - 11.2010
Diploma Of Community Services - Family And Community Services
Australia And Community Management College