Teneal Jeanada Jade Hannel
Kirrawee
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Sales and Service Expert
Joe Jr Chicken Shop
01.2021 - 12.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Processed orders, service requests and applied information to customers.
Telephone Sales Representative
Inner Peace Getaways
03.2023 - 11.2023
- Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
- Developed rapport with customers through active listening and personalized product recommendations.
- Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
Nanny and Babysitter
Leah Richardson
01.2021 - 11.2023
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Education
High School Diploma -
Gymea Tech High School
Gymea, NSW11.2024
Skills
- Child Supervision
- Educational Support
- Light Housekeeping
- Skilled in Working With Special Needs Children
- Effective Communication
- Attention to Detail
- Customer Relationship Management
- Stress Management
- Cash Handling
- Training and Development
- Written Communication
- Positive Attitude
- Interpersonal Skills
- Active Listening
- Decision Making
- Time Management
- Product Knowledge
- Order Processing
Soccer player, Touch Football, Music and Keyboard Player
Having played soccer from the age of five, I have been a part of an incredible team where we have won many games and supported the community through our fun raising events.
Having a keen interest in music, I play the keyboard and guitar
Timeline
Telephone Sales Representative
Inner Peace Getaways
03.2023 - 11.2023
Customer Sales and Service Expert
Joe Jr Chicken Shop
01.2021 - 12.2023
Nanny and Babysitter
Leah Richardson
01.2021 - 11.2023
High School Diploma -
Gymea Tech High School
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