Teneesha Ausage

Customer Service Representative

Gologistics

06.2017 - 07.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Improved resolution time with effective problem-solving for customer complaints.
Participated in training programs to enhance product knowledge and customer service skills.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Sought ways to improve processes and services provided.
Managed timely and effective replacement of damaged or missing products.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Implemented and developed customer service training processes.