Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teneille Boland

Pakenham

Summary

Results-driven management professional with extensive experience in overseeing centre operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.

Technical and computer savvy with deep knowledge of social media trends and practices. Delivers compelling, fun and engaging content that revolutionises company and organisation image. Strategises company social media project plans and collaborations, and continually expands digital footprint consistent with company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Centre Manager

Splash's Learn To Swim
06.2024 - 05.2025
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting centre objectives.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Coordinated events and promotions at the centre, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Increased community engagement with the centre by organising and promoting local events that resonated with community interests.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Collaborated closely with other managers to align goals, share knowledge, and boost overall centre performance.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed and executed a marketing strategy that broadened the centre's reach and attracted a diverse client base.

Assistant Manager

Aquatic Achievers Swim School
11.2023 - 05.2024
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognising outstanding performance and celebrating team accomplishments.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Supervisor/Receptionist/Swim Instructor

Aquatic Achievers Swim School
08.2016 - 05.2024
  • Work on the front desk answering customer enquiries and booking in students.
  • Deal with customer complaints and resolve issues that occur whilst on shift.
  • Take fees and work taking transactions from cash and credit cards from customers.
  • Show new families around the centre and communicate with families about children's progress.
  • Answer incoming and make outgoing phone calls regarding absences and customer enquiries.
  • Resolve disputes in the water and out of the water between students and co-workers.
  • Provide administration support and undertake data entry as required
  • Work alongside the Swimming Coordinators and other key staff to ensure requirements are met for children to be competent in the water.
  • Teach people of all ages and abilities to develop swimming skills, technique and confidence in the water.
  • Work within the structure of the timetable to ensure a high level of service is provided to clients.
  • Work independently in front of children and ensure the safety of all students at all times.
  • Adhere to all safety procedures and requirements to ensure efficient operation of classes.
  • Open and close the centre, ensuring compliance with relevant Health & Safety standards.
  • Comply with and follow all OHS, Risk and Environment policies and procedures.
  • Assist with social media posts and marketing outreach programs


Education

Bachelor's Degree -

Deakin University
Burwood, VIC
12-2026

High School Diploma -

Beaconhills College
Berwick, VIC
11-2019

Skills

  • Social media posting
  • Video editing
  • Mobile editing
  • Operations management
  • Training coordination
  • Financial reporting
  • Account management
  • Customer service

Certification

- Working With Children's Check

- First Aid Certificate

- CPR Certificate

- Safeguarding Certificate

- AUSTSWIM Certificate


Timeline

Centre Manager

Splash's Learn To Swim
06.2024 - 05.2025

Assistant Manager

Aquatic Achievers Swim School
11.2023 - 05.2024

Supervisor/Receptionist/Swim Instructor

Aquatic Achievers Swim School
08.2016 - 05.2024

Bachelor's Degree -

Deakin University

High School Diploma -

Beaconhills College

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Teneille Boland