Teneille Frost
Sydney,NSW
Summary
Dynamic leader with proven expertise in staff coordination and inventory logistics, honed across roles at various hospitality establishments. Excelled in elevating team performance and enhancing customer service, achieving significant cost savings through innovative solutions. Skilled in business communications and administrative tasks, adept at fostering customer relationships and streamlining operations for efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Phoenix Cafe
Scone, NSW
10.2023 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Oversaw food preparation, production and presentation according to quality standards.
Cafe Manager
The Buttered Scone
Scone, 2337
01.2019 - 10.2023
- Oversaw inventory and ordered stock to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Training of new employees.
- Oversaw food preparation, production and presentation according to quality standards.
- Scheduled shifts and rosters for employees to maximize operational efficiency while minimizing wages and costs.
- Assisted with managing daily cafe operations, including supervising staff and monitoring customer service.
Day Supervisor
Coles Supermarkets
Scone, NSW
10.2016 - 06.2019
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised work of cashiers, training new team members and monitoring performance.
- Developed and maintained customer relationships by providing excellent customer service.
- Verified customer age requirement for alcohol or tobacco purchases.
- Supervised counting and balancing cash draws daily.
Education
Scone High School
Scone09-2013
Skills
- Team leadership
- Administrative tasks
- Business communications
- Inventory and supply logistics
- Staff coordination
- Customer service
- Documentation and control
Certification
- Cert 3 in Accounts administration (ongoing in 2025)
References
- Ya'el Noonan
0404365629
- Jillian Lennon
0456111148
Timeline
Assistant Manager
Phoenix Cafe
10.2023 - Current
Cafe Manager
The Buttered Scone
01.2019 - 10.2023
Day Supervisor
Coles Supermarkets
10.2016 - 06.2019
Scone High School
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