Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tenielle Egan

Redbank,QLD

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Energetic Coffee Shop Worker known for productivity and efficient task completion. Specialize in customer service, beverage preparation, and cash handling. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer experiences. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Coffee Shop Worker

coffee shop
08.2024 - 11.2025
    • Provided exceptional customer service to ensure customer satisfaction.
    • Updated system with order specifics and customer details, preferences, and billing information.
    • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
    • Conducted table service in a professional manner while interacting with customers.
    • Assisted in stocking supplies such as napkins, silverware, glassware, condiments and other necessary items for table service.
    • Stocked glassware, silverware, dishes, utensils and other necessary items for table service.
    • Assisted other wait staff with table service such as clearing plates or filling water glasses.
    • Provided table service to guests by refilling drinks and clearing dishes.
    • Assisted crew members in setting up tables for dining room services.
    • Worked effectively in team environments to make the workplace more productive.
    • Assisted with customer requests and answered questions to improve satisfaction.
    • Completed day-to-day duties accurately and efficiently.
    • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Retail

Smiggle
03.2023 - 05.2024
  • Cash Handling
  • Stock Take
  • Customer building
  • Inventory Management
  • Established clear communication channels between corporate headquarters and retail stores.
  • Trained new team members on retail operations procedures and policies.
  • Supervised and coordinated the daily activities of retail store associates.
  • Stocked shelves with merchandise in tasting rooms and retail areas.
  • Updated and maintained databases with current information.

Hospitality Worker

zarraffa's coffee
06.2022 - 11.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Weighed, ground and packed coffee beans for customer purchase
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Prepared and served hot or cold beverages
  • Input orders into point-of-sale system and handled customer payments
  • Described menu items to customers and suggested appealing products
  • Maintained clean and organized workspace, enabling co-worker's to locate resources and product
  • Restocked product displays based on demand and projected sales
  • Wrapped, labelled and dated food items for sale
  • Followed health, safety and sanitation guidelines to pass state inspections
  • Collected payments and provided accurate change
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves

CLEANING /bond Cleaning

007 bond CLEANING
11.2021 - 04.2022
  • Maintained safety protocols through safe handling of equipment and chemicals
  • Transported trash and hazardous waste to appropriate disposal area
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
  • Responded to emergency cleaning requests to meet client expectations
  • Restocked supplies, replacing toiletries, liners and soaps
  • Created inventory checklists and stocked housekeeping carts
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
  • Reason for leave was due to moving to Brisbane

Cashier

McDonalds
10.2014 - 06.2018
  • Accepted cash and credit card payments, issued receipts and provided change
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Worked closely with front-end staff to assist customers
  • Collected payments and provided accurate change
  • Directed trash removal and sanitation procedures to keep aisles and register area organized
  • Trained new team members in cash register operation, stock procedures and customer services
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity

Education

Certificate II - Hospitality

St James Lutheran College
Hervey Bay, QLD
11.2017

Skills

  • Coordinating Orders
  • Cash Handling
  • Relationship Building
  • Customer Service
  • Front of House Operations
  • Product Upselling and Cross Selling
  • Team Player
  • Active Listener
  • Team Leadership
  • Cash Register Operation
  • Calm Under Pressure
  • Packing away stock
  • Coffee Expertise
  • Product Displays
  • Espresso Machine Operation
  • Safe Food Handling Practices
  • Credit Card Transactions
  • Stocking Supplies and Retail Products
  • Equipment Checks and Assessments
  • Packaging and Labelling
  • Payment Processing
  • Coffee expertise
  • Safe food handling
  • Table setting
  • Coffee brewing
  • Front counter maintenance
  • Speedy and efficient
  • Time management
  • Workflow management
  • Hospitality service expertise
  • Food running
  • New hire training
  • Team player
  • Coffee and tea expertise
  • Beverage preparation
  • Clear communication
  • Positive and professional
  • Barista expertise
  • Order taking
  • Customer engagement strategies
  • Product upselling
  • Cleanliness
  • Espresso machine operation
  • Friendly and outgoing
  • Cash handling

Certification

  • hospitality certificate's completed in 2017.

Timeline

Coffee Shop Worker

coffee shop
08.2024 - 11.2025

Retail

Smiggle
03.2023 - 05.2024

Hospitality Worker

zarraffa's coffee
06.2022 - 11.2022

CLEANING /bond Cleaning

007 bond CLEANING
11.2021 - 04.2022

Cashier

McDonalds
10.2014 - 06.2018

Certificate II - Hospitality

St James Lutheran College
Tenielle Egan