TENILLE BATTERSBY
Rylstone
Summary
I have been a dedicated practice manager with years of experience, capable of learning new skills quickly and efficiently as needed. I endeavour to do the best i can to achieve the maximum results for my employer and customer.
I am capable of handling the phone, fax, appointments and transferring messages to other employees. Any job given to me is done in a timely professional manner to get the job done effectively and with the customer in mind.
I am used to working in a highly stressful, busy, sometimes critical and challenging environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Kandos Advanced Medical Practice-Casual
01.2022 - 08.2024
- Pracsoft/Medical Director
- Handling telephone calls
- Scheduling patient appointments
- Fax,scan and copy correspondence
- Maintaining patients files
- Maintain practice and patient confidentiality
- Cold chain management of vaccinations
- Record keeping
- Assist healthcare provider with administrative tasks
- Cleaning of medical practice
- Billing of patient consults
- Maintain work cover accounts
Practice Manager
Kandos Family Medical Practice- Full Time
04.2010 - 01.2019
- Managed daily practice operations
- Pracsoft/Medical Director
- Ensure compliance within healthcare regulations
- Telephone
- Fax, copy, scan and email documents
- Schedule patient appointments
- MYOB Payroll
- Managing incoming and outgoing correspondence
- Maintaining patients files.
- Staff recruitment and development
- Developing staff rosters
- Liase with other healthcare professionals to provide highest care for patients
- Responsible for cold chain management
- Ordering practice stock and vaccines
- Review and implement practice procedures and systems
- Maintain and control work cover accounts
- Monitor patient feedback and complaints
- Implement business plan, policies and procedures
- Implement contingency plan
- record keeping
- Performance appraisals for staff
- Ensure all staff are up to date with courses, vaccinations etc
- Implement new electronic health system
- Maintain practice and patient confidentiality
Administrative Officer
Australian Department Of Defense-Army Reserve
03.2009 - 03.2010
- Updated reports, managed accounts, and generated reports for company database.
- Maintain records
- General soldiering duties ie radio control, weapons handling, field equipment, patrolling and navigation
- Office duties ie Telephone, fax, scan and copy
- Operate battlefield management systems
- Understand professional pay and allowance within military environment
- Prepare administrative and operational documents for release and signature
- Kept financial records accurate and current
- Maintain office inventory
- guide new recruits within the barracks
- Organise recruits and reservists for courses ie, Kapooka
Pharmacy Assistant
Kootingal Pharmacy- Full Time
01.2009 - 03.2010
- Help pharmacy staff prepare medications and fill orders
- Answer telephone calls
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Restock shelves and prepared expired drugs for return
- Assist pharmacist in daily operations tasks and administrative tasks
- Money handling
- Assist medical practices and nursing homes with medications
- Home deliveries to nursing home of medications
- Record keeping
- Review pharmacy policy and procedures
- cleaning pharmacy
Education
Completed Year 10
Kandos High School
KandosSkills
- Appointment scheduling
- Telephone etiquette
- Records management
- Electronic health records
- Policy development
- Staff Management
- Practice Management
- Performance improvement
- Fax, email documents
- Coaching and mentoring
- MYOB
- Recruitment
- Medical billing and coding
- Account management
- Petty cash management
- Time management
- Critical thinking
Accomplishments
- Achieved 4th and 5th standards from the Australian General Accreditation Limited for my medical practice.
- Supervised and managed administration staff.
- Taken the surgery to paperless.
- Undertaken many courses.
- Promotion to practice manager.
Certification
- Diploma of Practice Management
- Cpr
- Defibrillator
- Vaccine storage and cold chain management
- Non-clinical hand hygiene
- Infection control
- Aboriginal and Torres Strait islander Cultural Awareness
- Central west Network Practice Managers Workshop
Timeline
Medical Receptionist
Kandos Advanced Medical Practice-Casual
01.2022 - 08.2024
Practice Manager
Kandos Family Medical Practice- Full Time
04.2010 - 01.2019
Administrative Officer
Australian Department Of Defense-Army Reserve
03.2009 - 03.2010
Pharmacy Assistant
Kootingal Pharmacy- Full Time
01.2009 - 03.2010
Completed Year 10
Kandos High School
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