Tenley Tucker
Somerton Park,SA
Summary
Accomplished Front of House Supervisor with extensive experience in the food service industry. Promptly assists customers and identifies specific needs and has communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Advocates sound decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
7
7
years of professional experience
Work History
Front of House Supervisor
Froth & Fodder
09.2020 - Current
- Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between sections.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Maintained high-quality food and beverage offerings for guests through rigorous quality control measures and regular menu updates.
- Table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Handled customer complaints professionally and effectively, turning potentially negative situations into positive outcomes.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Monitored daily cash handling procedures to reduce discrepancies.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Maintained a positive team environment by encouraging teamwork and respect following company mission.
Personal Assistant to the Managing Director
Make It Look Easy Pty Ltd
01.2017 - 08.2020
- Improved office efficiency with thorough organization of files and documents, both physical and digital.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Organized and assisted with Company events such as workshops and annual clientele catch ups.
- Handled sensitive information discreetly while maintaining confidentiality at all times.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, messaging or face-to-face interactions.
Education
High School Diploma -
Pulteney Grammar School
Adelaide, SA12.2021
Skills
- Staff Supervision
- Staff training
- Quality Control
- Customer Service
- Greeting and Seating Guests
- Point of sale systems
- Cash handling
- Inventory control
Timeline
Front of House Supervisor
Froth & Fodder
09.2020 - Current
Personal Assistant to the Managing Director
Make It Look Easy Pty Ltd
01.2017 - 08.2020
High School Diploma -
Pulteney Grammar School
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