Highly-motivated employee with desire to take on new challenges. Strong work ethic and excellent interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
2023
Premium Aged and Community Services
Tamworth, NSW
04.2023 - Current
Maintained records of client care activities on Sandwai
Performed domestic duties including laundry, vacuuming, dusting, cleaning bathrooms, mopping floors and changing bed linens.
Assisted clients with activities of daily living such as bathing, dressing and grooming.
Reported any observed changes in mental status or physical condition to my service coordinator immediately.
Accompanied clients to appointments and provided transportation services when necessary.
Drove clients to shop for groceries and to run errands.
Assisted with meal preparation when required
Prompted clients to take daily medication.
Personal Caregiver
Family Member
Tamworth , NSW
01.2015 - 12.2022
Assisted with activities of daily living, including bathing, dressing, grooming and toileting
Maintained a clean environment by cleaning, washing and sanitising services
Liaising with other services to assist client car
Assist to pay accounts, transport to medical appointments as well as do shopping.
Waitress
Stetsons
Tamworth, NSW
08.2013 - 09.2013
Assisted other staff members with duties
Cleared and reset tables, cleared plates, polished cultery and mop floors
Housekeeping Cleaner
All Settlers Best Western
Tamworth, NSW
04.2013 - 06.2013
Cleaned, vacuumed, dusted and restocked hotel rooms.
Administration Officer Grade 3
Formerly Hunter New England Area Health Service
Community Mental Health Service-Peel, Tamworth, NSW
02.2005 - 12.2010
Answered incoming calls promptly and directed to appropriate personnel for assistance.
Compiled correspondence, including letters, memos, and emails for staff members.
Updated client details in databases accurately to maintain current records.
Booking and confirming of appointments and rescheduling those nesscary.
Audio transcription duties
Booking and allocation of mental health vehciles
Opening and distributing incoming mail
Organizing documents in file and restoring to filing system
Assisted staff with various administrative tasks as required.
Secured facility and ensured locking procedures at day's end.
Administration Officer Grade 3
Banksia Mental Health Inpatient Unit
Tamworth, NSW
02.2005 - 12.2009
Greeting and assisting visitors.
Maintaing of visitors log and assisting with security of unit
Answering and directing of inciming calls
Opening and directing incoming mail.
Compiled correspondence such as letters, memos and emails on behal of staff members.
Take, type, and distribute the minutes of the meeting.
Complete the daily inpatient list and distribute it.
Booking of teleconference facilities.
Assist with requests for medical file information.
Assist official visitors when present.
Complete admissions, discharges, and legal status updates into the master database.
Notify the Mental Health Review Tribunal of involuntary requests.
Organize magistrate hearing and fax the necessary paperwork.
Notify necessary personnel of scheduled magistrate hearings.
Coordinate patient valuable as per hospital policy.
Maintenance and procuring stationary and domestic supplies.
Administration Officer Grade 3
Community Mental Health Rural Access Program
Tamworth, NSW
05.2007 - 04.2009
Answered incoming calls and addressed customer inquiries effectively.
Transferred calls to relevant mental health clinicians for appropriate assistance.ns.
Obtained client demographics from public and health service providers for referrals.
Updated after-hours mental health referrals in database; notified relevant team members.
Recorded statistics into manual and electronic files for accurate tracking.
Registered new clients in master database to ensure proper documentation.
Forwarded admission and discharge reports for mental health inpatient units.
Ordered stock through online system to maintain adequate inventory levels.
Education
CPR Refresher 2024, 2025 - First Aid
First Aid
Tamworth
05-2025
Internal Yearly Training To Update Skills And Keep Current. - Aged Care
Premium Aged And Community Services
Tamworth, NSW
05-2025
Certificate 3 In Indvidual, Home And Community Agdual Suppdi - Aged Care
TAFE
Tamworth, NSW
05-2023
Certificate of First Aid And CPR - First Aid
First Aid
Tamworth, NSW
05-2023
Certificate 1 in Information, Digital Media And Technology -
Tafe-OTEN
Tamworth, NSW
06-2021
Retail Services Certificare 3 -
TAFE- OTEN
Tamworth, NSW
12-2020
RSA Certificate And Refresher When Necessary - RSA
Community College
Tamworth
06-2020
Diploma in Business And Management -
Careers Australia
12-2015
Skills
Excellent communication skills
Friendly, positive attitude
First Aid/CPR
Active listening skills
Customer service experience
Experience in liaising with other teams and working in a team environment
Experience in various computer programs
Timeline
2023
Premium Aged and Community Services
04.2023 - Current
Personal Caregiver
Family Member
01.2015 - 12.2022
Waitress
Stetsons
08.2013 - 09.2013
Housekeeping Cleaner
All Settlers Best Western
04.2013 - 06.2013
Administration Officer Grade 3
Community Mental Health Rural Access Program
05.2007 - 04.2009
Administration Officer Grade 3
Formerly Hunter New England Area Health Service
02.2005 - 12.2010
Administration Officer Grade 3
Banksia Mental Health Inpatient Unit
02.2005 - 12.2009
CPR Refresher 2024, 2025 - First Aid
First Aid
Internal Yearly Training To Update Skills And Keep Current. - Aged Care
Premium Aged And Community Services
Certificate 3 In Indvidual, Home And Community Agdual Suppdi - Aged Care
TAFE
Certificate of First Aid And CPR - First Aid
First Aid
Certificate 1 in Information, Digital Media And Technology -
Tafe-OTEN
Retail Services Certificare 3 -
TAFE- OTEN
RSA Certificate And Refresher When Necessary - RSA