Tennille Holgate
West Wollongong,Australia
Summary
A skilled, commercially minded Global Account Management professional. With a proven track record in strategic client relationship building and retention. I am adept at driving growth, through strategic planning, innovative solutions and strong communication and negotiation skills.
Known for being an insightful and influential team collaborator, with a focus on understanding customers needs and increasing the range of services they use or upgrading them to higher-value services. Growth mindset is always at the forefront.
I excel when working in dynamic and fast paced environments. With a passion and enjoyment for helping clients achieve more. I have a solid track record in handling multifaceted client portfolios - ensuring revenue optimisation and client satisfaction.
I am someone that goes the extra mile to provide outstanding client experience. I am able to connect with customers in a way that’s practical, insightful, and refreshingly human.
Self motivated, driven individual who embodies values of trust, compassion, collaboration, respectfulness, integrity, and good-natured fun.
Overview
11
11
years of professional experience
Work History
Global Key Account Manager
BaseKit
06.2021 - Current
- Responsible for managing a diverse portfolio of global key accounts, ensuring high retention rates and continuous revenue growth
- Establish strong rapport with C-level executives within our Partner portfolio, through regular communication, fostering lasting relationships built on trust and mutual understanding
- Act as the primary point of contact in all matters relating to the partner concerns and needs
- Working closely with partners to create sales & marketing strategies that ensure continued growth on their BaseKit user platform
- Onboarding partners after project phase and developing successful launch plans for maximum outreach into desired markets
- Provide technical, sales and marketing support for partners
- Set growth targets and reliable forecasts
- Help to shape the product roadmap through feature requests and partner feedback
- Proactively identify and pursue opportunities to increase client spend through upselling and cross-selling
- Serve as the primary point of contact for assigned accounts, building trust and managing client expectations
- Collaborate with internal teams to ensure high-quality service delivery and address client feedback promptly
- Analyse account performance data to identify areas of improvement and implement corrective actions accordingly
- Strengthen long-term partnerships by conducting regular business reviews and providing insights on market trends / best practices
- Coordinate efforts between sales, marketing, finance, and operations departments to develop integrated approaches that drives results
- Maintain thorough records of all client interactions, ensuring accurate data for future reference and improved decision making
- Monitor industry trends and competitor activities to stay ahead in the market and provide valuable insights to both partners and internal stakeholders
- Develop and deliver presentations to key partners to position products and services.
- Informed customers of promotions to increase sales productivity and volume
- Achieved or exceeded company-defined sales quotas
Medical Receptionist
The Pulteney Practice
08.2020 - 06.2021
- Greet patients and visitors with a warm and friendly manner
- Answer phone calls and emails and respond to inquiries in a timely manner
- Schedule appointments accurately and maintain a well-organized calendar system
- Coordinated patient scheduling, check-in, check-out and billing / payments using medical software
- Handle faxing, scanning, filing, and mailing documentation
- Ensure all patient information is up-to-date and secure
- Assist with other administrative duties as assigned
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Checked patient insurance, demographic, and health history to keep information current
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies
Sales Agent
Ray White Real Estate
03.2018 - 06.2019
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Prospected for immediate and future clients as well as working closely with current buyers in the marketplace
- Strong communication and people skills were essential in this role
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Attend prospective sellers' homes to provide market values and pitch for the listing
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers
Medical Receptionist
Dr Robert McGrath - Neurologist
09.2017 - 03.2018
- Greet patients and visitors in a polite friendly manner
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Assist patients to complete all necessary forms / documentation
- Maintain confidentiality and manage patient records
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Collect payments and process billing
- Obtain external medical reports as required by medical professionals
Account Manager
Southern Cross Austereo
03.2015 - 02.2016
- Deliver exceptional customer service by tailoring presentations and proposals to client specific needs
- Build retention strategies for existing clients, whilst proactively prospecting for new business opportunities
- Ensure my individual budgets are achieved and/or exceeded
- Provide accurate and timely forecasts
- Maximise revenue opportunities through understanding and effectively using SCA's resources, to help grow a client's business, including sponsorship and promotional activities
- Exceed client's expectations by creating value-add opportunities
- Build and maintain strong relationships with both internal & external clients
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
- Collaborated with sales team to identify potential upsell opportunities and expand client base
Medical Receptionist
Dr Rebecca Jack - Vascular Specialist
07.2014 - 03.2015
- Answer the telephone in a courteous and professional manner
- Welcome and check-in patients with a warm and friendly smile
- Schedule patient appointments using Genie Medical Software
- Liaise with patients and their families in a compassionate manner
- Liaise with GP's and other health care professionals
- Maintain patient accounts by obtaining, recording and updating personal information
Inside Sales Account Manager
Dell Australia
07.2013 - 05.2014
- Working as part of a virtual team, I was responsible for client liaison over the phone and conduct needs analysis, relay product information, technical specifications and the preparation of timely and accurate quotations/tenders
- Achieve quota targets by selling Dell's product and service range using outbound calling, consultative and influencing selling techniques
- Establish and nurture a strong rapport with Dell's customer base
- Consult to customers on various project planning and routine systems configuration issues in order to meet their business needs
- Introduce Dell Added Service's to Account base through the External Business Development Manager to help increase our penetration into the Account
- Act as the internal representative on behalf of Dell's Relationship clients to ensure customer satisfaction, expectation and requirements were met
- To effectively perform this role I needed to utilise a range of skills: Strong selling and influencing skills; Excellent written and oral communication; Well organised and a team player; Strong customer service ethic - building and maintain relationships; Well-developed negotiation and sales persuasion skills; Proactive / Drive for achievement; Prioritisation skills;
Education
Diploma - Hospitality Management
TAFE NSW
NSW01.2000
Bachelor - Early Childhood Education
University of Wollongong (UOW)
Wollongong01.1998
Higher School Certificate -
St Mary Star of The Sea College
Wollongong01.1996
Skills
- Able to build, grow and maintain strong, long-term relationships with key stakeholders in client organisations
- Exceptional communication and interpersonal skills - internally, externally and corporate wide
- Possess the ability to be an outstanding "trusted advisor"
- Proven ability to manage and nurture multiple global accounts simultaneously
- Experience in navigating and accommodating partner cultural differences
- Well-developed negotiation skills
- Confident problem-solver and strategic thinker
- Highly adaptable
- Data-driven mindset, able to interpret data and transform insight
- Strong selling and influencing skills
- Able to form strategic and tactical account plans
- Project Management
- Confident in driving initiatives with partners
- Strong computer skills and proficient use of IT business systems (Windows, Google Account, Microsoft Office Suite, Hubspot, SalesForce etc)
- Concise presentation skills
- Foster empathy
- Excellent listener
- Possess a consultative selling approach
- Highly organised and insightful
- Strong customer service ethic
- Prioritisation skills
- Understanding of Channel Model
- Understanding of IT business
Timeline
Global Key Account Manager
BaseKit
06.2021 - Current
Medical Receptionist
The Pulteney Practice
08.2020 - 06.2021
Sales Agent
Ray White Real Estate
03.2018 - 06.2019
Medical Receptionist
Dr Robert McGrath - Neurologist
09.2017 - 03.2018
Account Manager
Southern Cross Austereo
03.2015 - 02.2016
Medical Receptionist
Dr Rebecca Jack - Vascular Specialist
07.2014 - 03.2015
Inside Sales Account Manager
Dell Australia
07.2013 - 05.2014
Diploma - Hospitality Management
TAFE NSW
Bachelor - Early Childhood Education
University of Wollongong (UOW)
Higher School Certificate -
St Mary Star of The Sea College
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