Tennille Holz
Albion Park ,NSW
Summary
Commercial cleaning professional with reputation for maintaining high standards of cleanliness and hygiene. Known for reliability, adaptability, and collaboration within team settings. Strong skills in operating cleaning machinery and managing time efficiently.
Experienced with maintaining cleanliness in various commercial settings. Utilizes effective cleaning techniques to ensure sanitary environments. Knowledge of safety procedures and efficient use of cleaning tools.
Focused cleaner providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
Overview
21
21
years of professional experience
Work History
Commercial Cleaner /Professional Domestic Cleaner
The Cleaning Crew
03.2023 - Current
- Implemented efficient cleaning schedules to maximize productivity across multiple sites.
- Resolved client concerns promptly, fostering positive relationships and satisfaction levels.
- Utilized advanced cleaning equipment and techniques to improve overall service quality.
- Collaborated with management to enhance service delivery and operational efficiency.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.
Woolworths Shop Assistant
Kiama Woolworths
10.2004 - 02.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained merchandise displays to ensure optimal presentation and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Collaborated with team members to streamline inventory management and restocking processes.
- Trained new staff on store policies, procedures, and customer service best practices.
- Monitored stock levels and reported discrepancies to maintain inventory accuracy.
- Resolved customer complaints effectively, fostering a positive shopping environment.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Mentored staff, fostering a culture of continuous improvement and high performance.
- Managed and motivated employees to be productive and engaged in work.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Kiama High School
Kiama01-1998
Skills
- Strong work ethic
- Self-motivation and initiative
- Housekeeping skills
- Reliability and punctuality
- Chemical handling
- Deep cleaning expertise
- Trash collection
- Chemical handling knowledge
- Equipment safety
- Sanitization techniques
Timeline
Commercial Cleaner /Professional Domestic Cleaner
The Cleaning Crew
03.2023 - Current
Woolworths Shop Assistant
Kiama Woolworths
10.2004 - 02.2022
High School Diploma -
Kiama High School