Tenqiue King
Heddon Greta
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with nine years of experience in the customer service industry. Background includes sales, management and customer service in fast-paced settings.
Accustomed to the role of a company with ever changing goals and commitments with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Growth Mindset Partner
Hungry Jack's
02.2013 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
No Degree -
Glendale High School
Glendale, NSWSkills
- Anticipating Problems
- Fire Safety Regulations
- Front of House Management
- Supply Ordering and Management
- Money Handling
- Delegating Assignments and Tasks
- Monitoring Food Preparation
- Managing Deliveries
- Investigating Complaints
- Equipment Maintenance
- Performance Improvement
- Health Code Compliance
- Staff Scheduling
- Employee Performance Evaluations
- Staffing and Sales Reporting
- Critical Thinking
- Disciplinary Action
- Employee Presentations
- Safe Food Handling Practices
- Inventory Control Processes
- Restaurant Operation
- Time Management
- P&L Responsibility
- Talent Recruitment
- Innovation mindset
- Strategic Planning
- Collaboration and Teamwork
- Building Trust and Relationships
- Mentoring and Coaching
- Multi Store Running
Certification
certificate in food safety supervisor
Timeline
Growth Mindset Partner
Hungry Jack's
02.2013 - Current
No Degree -
Glendale High School