Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Tensae Mclaren

Summary

Business-minded individual with exemplary skills in customer service, time management and service coordination. Bringing 3 years of related experience within business and client focused roles combined with high understanding of Microsoft/CRM systems and mathematical and product knowledge abilities.

Overview

3
3
years of professional experience

Work History

Claims Consultant

TAL
02.2023 - Current
  • Improved claims processing efficiency by streamlining workflows and implementing best practices.
  • Reduced claim resolution time with thorough investigations and effective negotiation techniques.
  • Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decision making.
  • Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.

Customer Service Representative

BETR
08.2022 - 02.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call centre processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online bets, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Collaborated on building and improving CRM systems to provide better client management.

Business Support Officer

NDIA/NDIS
04.2021 - 08.2022
  • Maintained client management though emails, calls and appointment settings.
  • Organized and helped build plans and support funding for company clients.
  • completed CRM systems training programs as well as upskilling company systems training modules.
  • Maintained front of house administration tasks as well as providing high level customer service support.
  • Handled team projects and leadership roles on projects providing support to junior staff.
  • Worked with external providers to best support clients.




Education

High School Diploma -

Bendigo Senior Secondary College
Bendigo, VIC
11.2017

Skills

  • Multitasking
  • Professionalism
  • Regulatory Compliance
  • Client Relations
  • CRM Software
  • Decision Making
  • Problem Solving
  • Microsoft Office Proficiency
  • Product Knowledge
  • Data Entry

Refrences

Upon Request.

Timeline

Claims Consultant

TAL
02.2023 - Current

Customer Service Representative

BETR
08.2022 - 02.2023

Business Support Officer

NDIA/NDIS
04.2021 - 08.2022

High School Diploma -

Bendigo Senior Secondary College

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