Tensae Mclaren
Summary
Business-minded individual with exemplary skills in customer service, time management and service coordination. Bringing 3 years of related experience within business and client focused roles combined with high understanding of Microsoft/CRM systems and mathematical and product knowledge abilities.
Overview
3
3
years of professional experience
Work History
Claims Consultant
TAL
02.2023 - Current
- Improved claims processing efficiency by streamlining workflows and implementing best practices.
- Reduced claim resolution time with thorough investigations and effective negotiation techniques.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decision making.
- Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
Customer Service Representative
BETR
08.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online bets, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated on building and improving CRM systems to provide better client management.
Business Support Officer
NDIA/NDIS
04.2021 - 08.2022
- Maintained client management though emails, calls and appointment settings.
- Organized and helped build plans and support funding for company clients.
- completed CRM systems training programs as well as upskilling company systems training modules.
- Maintained front of house administration tasks as well as providing high level customer service support.
- Handled team projects and leadership roles on projects providing support to junior staff.
- Worked with external providers to best support clients.
Education
High School Diploma -
Bendigo Senior Secondary College
Bendigo, VIC11.2017
Skills
- Multitasking
- Professionalism
- Regulatory Compliance
- Client Relations
- CRM Software
- Decision Making
- Problem Solving
- Microsoft Office Proficiency
- Product Knowledge
- Data Entry
Refrences
Upon Request.
Timeline
Claims Consultant
TAL
02.2023 - Current
Customer Service Representative
BETR
08.2022 - 02.2023
Business Support Officer
NDIA/NDIS
04.2021 - 08.2022
High School Diploma -
Bendigo Senior Secondary College