Tenzin

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

• [ International Certified Addiction Professional- Treatment ] License No - [1846] Date Awarded - 21 December 2022 Date Expires - 20 December 2025
• [The Bhutan Board for Certified Counsellors], [National Certified Counselor- Bhutan (NCC-Bhutan)] - License No-[P-0022] Date of Award - 28/09/2022, Date of Expires - 22/2/2027
• [Search Inside Yourself Teacher to teach within Bhutan] Training - [February 2, 2020]
• [Body language and Facial Reading], [Academy for Skill and Knowledge ] - [15 Feb 2012]
• [Comprehensive Development of Business Plan], [Bhutan Innovation and Technologies Centre] - [15-20, June 2015]
• [Understanding Well-being of all through Universal Human Values], [Youth Development Fund] - [8 - 15, April 2017]
• [GNH Journey Walking The Path], [Bhutan Institute of Well-being] - [October 2020 to April 2021]
• [ON the Job Training Drug Treatment and Rehabilitation], PMNIDAT - [21 August - 1 September 2017]
• [Mental Health Facilitator Program] License No - 667
• [Training of Trainers on Integrated Training Curriculum for Substance Use Prevention and Treatment], [UNICEF] - [16 - 22 December 2016 ]