Tenzin Chophel
Hotel Night Manager
Summary
As a seasoned hospitality professional with a strong foundation in hotel management, I bring two years of hands-on experience as a Hotel Night Manager. A graduate in hospitality, my career has been marked by a commitment to delivering exceptional guest experiences, optimizing operational efficiency, and leading high-performing teams. I possess a deep understanding of front office operations, customer service excellence, and problem-solving in the dynamic hospitality industry. My proven track record includes successfully managing night hotel operations, ensuring guest satisfaction, and implementing strategic initiatives to enhance overall guest services.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Night Manager
Courtyard By Marriott
8 2022 - Current
- Increased customer service ratings through personalized service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Developed and implemented marketing strategies to promote hotel services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Trained Duty Managers with Night Audit Reports, Generating and Reporting Daily Financial Reports.
- Supervised team of 10 front desk agents, 4 supervisors and helped to resolve issues arising during shifts.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Oversaw day-to-day operations of 196-room hotel with staff of 30 employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Hotel Night Auditor
Courtyard By Marriott
03.2022 - 08.2022
- Balanced hotel accounts and resolved discrepancies.
- Performed nightly updates to room charges and rates.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Developed and maintained positive relationships with guests for satisfaction.
Events (Food and Beverage Attendant)- Internship
Hyatt Regency Sydney
02.2020 - 06.2021
Food & Beverage Attendant
Holiday Inn, Darling Harbour
10.2019 - 12.2019
Education
High School
Saint Paul's School
Darjeeling, West Bengal, India 03.2012 - 2018.03
Bachelor of Business (Hotel Management)
Le Cordon Bleu
Sydney, NSW 04.2001 -
Skills
Strategic planning and analysis
Guest experiences
Conflict Resolution
Property Security
Office and staff streamlining
Reservations management
Staff Management
Inventory monitoring
Guest Relations
Certification
First Aid
Working Rights
I am currently on subclass 485 Temporary Graduate visa which expires on 28th October, 2024.
Reference
Rahul Budhlakoti- Front office Manager at Courtyard by Marriott North Ryde, Sydney.
Email address-Rahul.Budhlakoti@courtyard.com
Ph. Number-+61416740420
Dan Song- Rooms Division Manager at Sheraton Grand Hyde Park, Sydney.
(Former Front office Manager at Courtyard by Marriott North Ryde, Sydney).
Email address- Dan.Song@Marriott.com
Ph. Number- +61413286334.
Timeline
Hotel Night Auditor
Courtyard By Marriott
03.2022 - 08.2022
Events (Food and Beverage Attendant)- Internship
Hyatt Regency Sydney
02.2020 - 06.2021
Food & Beverage Attendant
Holiday Inn, Darling Harbour
10.2019 - 12.2019
High School
Saint Paul's School
03.2012 - 2018.03
Bachelor of Business (Hotel Management)
Le Cordon Bleu
04.2001 -
Night Manager
Courtyard By Marriott
8 2022 - Current
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