Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

TENZIN DORJI

Perth,Australia

Summary

Dedicated Service Attendant skilled in customer service, active listening, and problem-solving. Known for creating welcoming experiences and efficiently managing transactions to enhance customer satisfaction. Results-oriented Service Attendant with a strong background in communication and customer service. Expertise in operating POS systems and managing cash transactions while ensuring a clean and organized café environment. Committed to delivering exceptional service and resolving customer concerns effectively.

Work History

Service Attendant

Jamaica Blue
  • Company Overview: As a Service Attendant at Jamaica Blue, my role would involve a range of tasks focused on delivering excellent customer service, maintaining the cleanliness and organization of the cafe, and ensuring the smooth operation of day-to-day activities.
  • Processed customer payments using the POS (Point of Sale) system, whether via cash, credit/debit card, or digital payment methods.
  • Provided accurate change and receipts for cash transactions.
  • Managed cash drawer and ensured it was balanced at the beginning and end of each shift.
  • Kept the checkout area clean and tidy, ensuring that the counter was clear of clutter.
  • Organized shelves or product displays and restocked merchandise as needed.
  • Ensured that all promotional materials and signage were up to date and correctly displayed.
  • Greet customers as they enter the café and ensure they feel welcome.
  • Assist customers in selecting menu items, making recommendations based on preferences.
  • Process orders and handle payments efficiently using the café's POS system.
  • Resolve customer complaints or issues, ensuring they leave satisfied.
  • As a Service Attendant at Jamaica Blue, my role would involve a range of tasks focused on delivering excellent customer service, maintaining the cleanliness and organization of the cafe, and ensuring the smooth operation of day-to-day activities.

Service Attendant/Cashier

The Coffee Club
  • Greet all customers with a warm, welcoming attitude, ensuring they feel comfortable and valued from the moment they arrive.
  • Take customer orders accurately, answer questions about the menu, and make recommendations or upsell specials to enhance the dining experience.
  • Operate the point-of-sale (POS) system to process payments efficiently, handle cash and EFTPOS transactions, and balance the till with accuracy.
  • Prepare and serve a variety of beverages, including basic coffees, teas, juices, and cold drinks, while assisting baristas during peak times.
  • Deliver meals and drinks to tables promptly, checking presentation and confirming customer satisfaction after service.
  • Maintain high standards of cleanliness by wiping tables, clearing plates, polishing cutlery, and ensuring dining and service areas are always presentable.
  • Restock service stations with napkins, condiments, takeaway packaging, and other essentials to ensure smooth daily operations.

Education

Year 11 -

Bob Hawke College

Skills

  • Communication Skills
  • Verbal Communication
  • Written Communication
  • Active Listening
  • Customer Service
  • Problem-solving
  • Patience
  • Conflict Resolution
  • Organizational Skills
  • Time Management
  • Multitasking
  • Attention to Detail

Accomplishments

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork

Languages

Native

Timeline

Service Attendant

Jamaica Blue

Service Attendant/Cashier

The Coffee Club

Year 11 -

Bob Hawke College
TENZIN DORJI