Cars
Tenzin Ngedup
Student
Canberra
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Kuenphen Medical. Excelled in problem-solving and active listening, enhancing customer loyalty and achieving sales targets. Demonstrated adaptability and exceptional team collaboration, driving customer satisfaction and repeat business. Skilled in customer relations and product knowledge, with a focus on significant achievements.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Kuenphen Medical
Thimphu
01.2022 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Zimdra Furniture House
Thimphu
06.2021 - 12.2021
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Certificate IV in Automotive Mechanical Diagnosis
Canberra Valley Institute
Canberra, ACT 10.2024 - Current
No Degree - Certificate III in Light Vehicle Mechanical Tech.
Canberra Valley Institute
Canberra, ACT 04.2023 - 10.2024
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Customer relations
Team collaboration
Interests
Soccer
Timeline
No Degree - Certificate IV in Automotive Mechanical Diagnosis
Canberra Valley Institute
10.2024 - Current
No Degree - Certificate III in Light Vehicle Mechanical Tech.
Canberra Valley Institute
04.2023 - 10.2024
Customer Service Representative
Kuenphen Medical
01.2022 - 08.2022
Sales Associate
Zimdra Furniture House
06.2021 - 12.2021
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