Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Media Experience
Interests
LANGUAGES
Timeline
Generic

Tenzin Nyidon

Nowra

Summary

I am a driven and creative final-year Bachelor of Arts student majoring in Media, Culture and Communications, with a minor in Public Relations and Social Media. I bring a dynamic blend of academic knowledge and hands-on industry experience across social media management, digital marketing, and brand communications. I pride myself on my ability to build meaningful connections, understand audience behaviour, and translate insights into impactful media strategies.


My passion for the media and communications space is matched by a strong work ethic and a collaborative, can-do attitude. These qualities are complemented by my experience in content creation, campaign coordination, and brand storytelling—developed through my work with both nonprofit organisations and high-profile commercial clients. This diverse background has given me a well-rounded understanding of digital trends, public engagement strategies, and the importance of aligning creative output with broader organisational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Representative

Telstra
01.2024 - 04.2025
  • Extensive expertise and experience with working with Business clients, managing and delivering tailored solutions for businesses, with a strong focus on relationship building, strategic communication, and client satisfaction.


  • Proficient in CRM systems (e.g., Salesforce, Siebel), ERP solutions (e.g., SAP), and project management tools (e.g., Jira, Trello) for effective business operations and data analysis.


  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.


  • Generated additional sales opportunities with upselling and cross-selling techniques.


  • Expanded customer base through cold calling, networking, and relationship building.


  • Increased sales revenue by identifying and targeting high-potential accounts.


  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.


  • Led training sessions for new sales representatives, enhancing team expertise and performance.

Customer Service Representative

Lovisa
02.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.


  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.


  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Chatime Team Associate

Chatime
12.2021 - 01.2023
  • Created and managed social media account for Chatime Nowra, engaging in consistent content production and gaining attraction from younger demographics


  • Providing excellent customer service through in-depth knowledge of Chatime products and adhering to customer service standards.


  • Ensuring positive interactions with both fellow team members and support areas within Chatime.


  • Assisting in the training and onboarding of new team members, fostering a collaborative work environment.


  • Maintaining a high standard of customer satisfaction, consistently achieving above a 50% target.


  • Handling transactions efficiently, particularly those related to stock orders and inventory management


  • Managing various facets of day-to-day operations, from ensuring stock levels to maintaining cleanliness and orderliness.


Skills acquired:


  • Strong attention to detail and ability to multitask


  • Ability to adapt to new changes in applications quickly and easily.


  • Empathy and ability to stay calm in stressful situations


  • Enhanced time – management, organisational and communication skills


  • Ability to be resourceful, increased adaptability and personal accountability

Education

High School Diploma -

Nowra High School
Nowra, NSW
09-2020

Bachelor of Arts - Media, Culture And Communications And Sociology

Macquarie University
North Ryde, NSW
11-2025

Skills

  • Strategic Social Media Management – Skilled in creating data-driven content strategies across platforms (Instagram, TikTok, Youtube) to boost engagement and brand visibility
  • Content Creation & Digital Storytelling – Proficient in producing compelling visual and written content tailored to diverse audiences and campaign goals
  • Public Relations & Brand Communication – Experienced in crafting messaging that aligns with brand voice, and building community engagement through thoughtful PR tactics
  • Event Promotion & Community Outreach – Proven ability to plan, promote, and support events that drive audience turnout and meaningful local impact
  • Cross-Cultural Communication – Adept at collaborating with international teams and adapting campaigns for diverse markets, with experience managing time zones and global brand expectations

Accomplishments

  • Actively contributed to the development and execution of media campaigns, collaborating closely with team members and clients to achieve project goals.
  • Employed a structured approach to media analysis, integrating research and audience insights to identify and leverage content opportunities.
  • Implemented content strategies while adhering to brand guidelines, effectively managing potential risks associated with public perception.
  • Monitored media performance in real-time, making timely adjustments to content distribution and engagement strategies based on audience feedback and analytics.
  • Prepared detailed reports on media activities, performance metrics, and audience engagement, providing valuable insights to the team and stakeholders.

Certification

  • 2019 SPBA Professional Snapshot for Law and Accounting Certificate


  • University of Wollongong Master Class in Business Management and Marketing certificate


  • Higher School Certificate

Media Experience

Media Experience 


I have over five years of experience in the media and communications industry, I’ve cultivated a diverse and hands-on portfolio that spans digital marketing, content creation, social media strategy, and public relations involvement,


My journey began as a Social Media Manager for two Not-For-Profit Organisations, the Shoalhaven Multicultural Committee (SMC), and the South Coast Tibetan Community (SCTC) where I led community-driven campaigns, organised local events, managed payroll, funding from council, and took leadership of donations and sponsorships from cliental, while also crafting inclusive digital narratives, and managing multi-platform content calendars to increase engagement and visibility.


Over the past three years, I’ve extended my expertise as a Social Media Promoter for high-profile brands and events. Notably, I’ve worked with Promiseland, one of the country's premier music festivals, executing social campaigns that resonated with large-scale audiences. I’ve also partnered with global lifestyle brand YesStyle, promoting Korean fashion and skincare through curated influencer-style content tailored to niche demographics. On both occasions I have excelled in meeting sales targets, creating constant engagement from audiences, and satisfying stakeholder expectations. 

 

Additionally, I have two years of experience producing and shooting promotional media for EM4 Festival, WAO Superclub, and Elite Nightclub. In these roles, I worked as both a content creator and digital storyteller—capturing nightlife experiences, promoting personalized discount codes, shaping brand aesthetics, and optimizing visual campaigns to maximize reach and engagement. Beyond content creation, I contributed strategically to increasing brand visibility by conceptualizing and executing innovative outreach initiatives. One key success was the development of university-based “pop-up” hubs during Open Days and Welcome Weeks, which served as effective, high-impact touchpoints for engaging core youth demographics. Due to the success of this initiative, these practices continue to be implemented today.


My international experience includes four years of marketing for a tote bag brand based in Delhi, India where I supported branding, audience development, and social-led commerce strategies tailored to a growing overseas market. This experience allowed me to gain valuable cross-cultural communication skills and a deep understanding of remote collaboration. Despite time zone differences, I consistently met deadlines, stayed on top of upcoming campaigns, and maintained clear communication across teams. While I initially joined as a marketing team member, my proactive approach and leadership capabilities led to my promotion to team leader, where I guided strategy execution and coordinated collaborative efforts across departments.


Overall, my media background reflects a strong blend of creative execution and strategic thinking, with a focus on building authentic engagement across digital landscapes.

Interests

I am an outgoing and friendly person inside and outside of the work environment, which helps me connect easily with others I love spending time with friends and family, often sharing experiences and ideas that spark my creativity In my spare time I enjoy partaking in the arts, visiting galleries, museums, going for hikes on my favourite beaches, or when I'm not doing that I am usually inside working on my painting, or designing and planning my next social media post I enjoy diving into the latest social media trends, such as short-form videos and interactive content I often experiment with creating my own videos, or taking content and developing graphics for my friends, which I find is not only fun for me but in turn sharpens my media skills This creative exploration fuels my passion for storytelling and enhances my ability to engage with those around me through meaningful content


I am deeply passionate about giving back to my local community and take pride in organizing and participating in initiatives that drive meaningful impact Whether through community festivals or charity drives, I find purpose in leveraging my media literacy to promote causes that foster connection, amplify important messages, and leave a lasting impression on those involved

LANGUAGES

Tibetan (Fluent working proficiency)
English (Fluent working proficiency)

Timeline

Sales Representative

Telstra
01.2024 - 04.2025

Customer Service Representative

Lovisa
02.2023 - 12.2023

Chatime Team Associate

Chatime
12.2021 - 01.2023

High School Diploma -

Nowra High School

Bachelor of Arts - Media, Culture And Communications And Sociology

Macquarie University
Tenzin Nyidon