Tenzin Selden

I work at the front desk of a busy hotel, greeting guests, answering phones, handling bookings, and responding to emails.

I am responsible for making sure guests feel welcome and that their check-in and check-out processes run smoothly. I also help with general admin, process payments, and assist the management team with daily office tasks. This role has taught me to stay organised, handle pressure, and communicate clearly with a wide range of people.

In this role, I supported the office team by answering calls, managing event bookings, updating spreadsheets, and preparing documents. I helped clients with their enquiries both over the phone and by email, ensuring they got the information they needed quickly. I also assisted with basic accounting tasks like sending invoices and recording payments. Working here helped me build strong admin skills, stay organised during busy periods, and provide professional, friendly service.