Tenzin Thinley
Aviation
Rivervale,WA
Summary
Customer service professional with a strong background in airline operations and passenger assistance. Experienced in ticketing, baggage handling, and aviation procedures, with a keen eye for detail and a commitment to delivering exceptional service. Passionate about ensuring smooth airport operations and enhancing the passenger experience.
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Efficient Ticket Agent with 1 years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Ticketing Agent
Bhutan Airlines
01.2022 - Current
- Company Overview: Drukair - Bhutan
- Assisted passengers with ticket reservations, check-ins, and flight changes
- Provided excellent customer service, resolving passenger inquiries and concerns
- Ensured compliance with airline policies and international travel regulations
- Coordinated with baggage handling teams to track and resolve lost or mishandled luggage
- Maintained accurate records and processed travel documentation efficiently
- Drukair - Bhutan
Education
Bachelor's Degree - Airline & Aviation Management
Lovely Professional University
Skills
Excellent customer service & communication skills
Strong problem-solving abilities
Ability to work under pressure in fast-paced environments
Knowledge of airline ticketing & baggage handling procedures
Familiarity with aviation safety & security regulations
Team-oriented with a positive attitude
Punctual
Reliable
Detail-oriented
Basic computer skills
Travel industry trends
Empathy and patience
Airline reservation systems
Complaint handling
Booking issues
Reservation management
Check-in procedures
Information assistance
Passport reviews
Professionalism and courtesy
Up-selling techniques
Mathematical calculations
Foreign language proficiency
Reservation procedures
Strong interpersonal skills
Group fare requests
Passport checks
Ticketing software
Additional Information
Available for flexible shifts, including weekends and holidays., Passionate about the aviation industry and committed to professional growth.
Certificationsandachievements
- Merit Certificate - Drukair (Bhutan Airlines) for outstanding performance in customer service and airline operations.
- Fully vaccinated with all necessary travel and work clearances.
Certification
Airline Customer Service Certificate – International Air Transport Association (IATA).
Merits
Recognized by Bhutan Airlines for outstanding contributions to aviation operations, demonstrating excellence in efficiency, teamwork, and service quality. This merit highlights my dedication to maintaining high safety standards, operational effectiveness, and customer satisfaction in the aviation industry.
Timeline
Ticketing Agent
Bhutan Airlines
01.2022 - Current
Bachelor's Degree - Airline & Aviation Management
Lovely Professional University