Teodora Caturas
Pavia, Iloilo, Philippines,Philippines
Summary
Results-oriented technical support professional with a strong background in customer service and troubleshooting complex issues across various platforms, including home phone, mobile, cable, and internet. Adept at effective communication, problem-solving, and collaborating with teams to deliver exceptional customer service. Consistently exceeding performance targets and ensuring client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Local School Board Teacher
Pavia LGU / MGGSMS
08.2023 - 06.2024
- Handle remediation for literacy and numeracy, take over classes for kindergarten to grade six if the adviser is not around, assess the learners' understanding needs, establish particular learning objectives, formulate teaching and strategies, enforce a work plan, evaluate the outcomes of the instruction through assessment, and do admin works as assigned by the school head
Substitute Teacher
DepEd / Sambag Elementary School
10.2022 - 12.2022
- Taught first graders, assessed their understanding needs, established particular learning objectives, formulated teaching and memorizing strategies, enforced a plan of work, and assessed the outcomes of the instruction through report cards
Learning Support Aide
Pavia LGU / Pavia Pilot ES
09.2021 - 06.2022
- Support classroom teachers with routine administration such as printing, sorting, distribution, retrieval, and module checking
- Use strategies, in liaison with the teacher, to support students to achieve learning goals
- Monitor students' responses to learning activities and accurately record achievement/progress as directed
Junior Teacher
Ace Review Center
09.2018 - 11.2019
- Delivered engaging lectures, prepared instructional materials, and provided targeted coaching and assessment to medical practitioners preparing for IELTS, PTE, and OET
- Updated and enhanced the company's existing review materials while also developing new resources for OET
Technical Support Representative
Teleperformance - Time Warner Cable
02.2014 - 10.2016
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Improved customer satisfaction by providing timely and accurate technical support for various line of businesses issues including home phone, cable, and internet.
Technical Support Representative
Teleperformance - Telstra
12.2010 - 02.2014
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for home phone and internet connection.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technical Support Representative
Teleperformance - Cricket Mobile
09.2010 - 12.2010
- Provided timely and accurate technical support for various mobile phone issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
Bachelor of Arts - Educational Management
Iloilo State University of Fisheries Science And Technology
Iloilo, Philippines12-2025
Vocational - Events Management Services NC III
Philippine Contact Center Institute
Iloilo City, Philippines04-2023
Vocational - Contact Center Services NC II
Philippine Call Center Institute
TESDA Iloilo, Philippines01-2023
Training - ICT Skills Development Program
Carlos Hilado Memorial State University
Talisay City, Negros Occidental, Philippines04-2017
Bachelor of Elementary Education - General Education, Early Childhood Education
Carlos Hilado Memorial State University
Talisay City, Negros Occidental, Philippines01.2017
Skills
- Customer Service
- Technical Skills
- Communication Skills
- Teaching
- Hosting
- Events Management
- Graphic Design Basics
Certification
- Contact Center Services National Certificate II Technical Education and Skills Development Authority (TESDA) 2023 January
- Events Management Services National Certificate III Technical Education and Skills Development Authority (TESDA) 2023 April
Languages
English
Professional Working
Timeline
Local School Board Teacher
Pavia LGU / MGGSMS
08.2023 - 06.2024
Substitute Teacher
DepEd / Sambag Elementary School
10.2022 - 12.2022
Learning Support Aide
Pavia LGU / Pavia Pilot ES
09.2021 - 06.2022
Junior Teacher
Ace Review Center
09.2018 - 11.2019
Technical Support Representative
Teleperformance - Time Warner Cable
02.2014 - 10.2016
Technical Support Representative
Teleperformance - Telstra
12.2010 - 02.2014
Technical Support Representative
Teleperformance - Cricket Mobile
09.2010 - 12.2010
Bachelor of Arts - Educational Management
Iloilo State University of Fisheries Science And Technology
Vocational - Events Management Services NC III
Philippine Contact Center Institute
Vocational - Contact Center Services NC II
Philippine Call Center Institute
Training - ICT Skills Development Program
Carlos Hilado Memorial State University
Bachelor of Elementary Education - General Education, Early Childhood Education
Carlos Hilado Memorial State University
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