Teodora Djukic
SEVEN HILLS,NSW
Summary
Dedicated and highly skilled Medical Receptionist and Physiotherapy Assistant with three years of comprehensive experience in managing diverse administrative tasks and providing exceptional patient care. Proficient in editing and proofreading medical content for accuracy, greeting visitors professionally, and handling a wide range of responsibilities with efficiency. Proficient at scheduling appointments, updating client records, and ensuring the smooth flow of daily operations. Skilled in multitasking, meeting deadlines, and maintaining a high level of organisation in a fast-paced environment. Excellent communicator, known for addressing patient inquiries, resolving issues, and collaborating effectively within multidisciplinary teams. Strong expertise in patient service, education, and implementing treatments tailored to individual needs. Possess a deep understanding of medical terminology and demonstrate exceptional attention to detail. Polite, courteous, and a valuable team player.
Overview
5
5
years of professional experience
1
1
Certification
Work History
The Hills Sports Physio
Greg Castle
11.2019 - 10.2022
- Edited, proofread and fact-checked medial content for accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Communicated with physicians to provide updates on patient care.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Improved patient mobility using passive and active therapeutic exercises.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
Ultimate Sydney Family Entertainment Centre
Sofia And Nabil Taouk
04.2018 - 10.2022
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Planned and coordinated monthly recreational and leisure calendar for facility population.
- Performed periodic inventory of materials required to fulfill recreational and leisure goals.
- Supervised camper activities to address behavioural issues and promote fun, safety and inclusivity.
- First Aid and CPR exposure
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Masters of Physiotherapy -
University of Canberra
Canberra, ACT06.2024
Bachelor of Sport And Exercise Science -
Western Sydney University
Sydney, NSW12.2021
Skills
- Customer Service
- Scheduling Appointments
- Office Administration
- Reception Management
- Patient Interviews
- Treatment Implementation
- Patient Service
- Patient Education
- Medical Terminology
- Organised
- Polite
- Team Worker
Accomplishments
- Peer support leader (2015 – 2018)
- 1st in Australia, u15's Accordion Champion (2009 – 2015)
- 3rd Internationally Accordion Teachers Association (2016)
- Gifted and Talented Class (2013 - 2016)
- Perfect Attendance awards
- Sports Captain (2016 – 2018)
- Prefect Leader (2017-2018)
- High Achiever in Physiotherapy Studies
Certification
- First Aid and CPR Course
- Working with Children’s Check
- Massage Therapist (Completed)
- Certificate in Medical Administration – TAFE 2020 (completed)
- TAFE Statement in Digital Skills – TAFE 2020 (completed)
- Certificate in Introduction to Infection Prevention and Healthy Body Function – TAFE NSW 2020 (Completed)
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
The Hills Sports Physio
Greg Castle
11.2019 - 10.2022
Ultimate Sydney Family Entertainment Centre
Sofia And Nabil Taouk
04.2018 - 10.2022
Masters of Physiotherapy -
University of Canberra
Bachelor of Sport And Exercise Science -
Western Sydney University