Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teora Carr-Gordon

Sydney,NSW

Summary

Hard-working professional with 5+ years of experience and a proven knowledge of customer service, meeting planning, and data entry. Aiming to leverage my skills to successfully

Overview

6
6
years of professional experience

Work History

Volunteer

Woman’s Legal Service NSW
01.2016 - 01.2022
  • Packing resource bags in preparations for events in relations to promotional information for Aboriginal woman accessing supporting justice
  • Photocopying
  • Assisting setting up and cleaning.

Retail Sales Associate

Jarin Street
11.2020 - 11.2021
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Answered customer questions about products and services, helped locate merchandise.
  • Opened, shelved and merchandised new products in visually appealing and organized displays.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Trained and supervised new employees to use selling strategies and apply best practices.

VET Cadet

Transport for NSW
08.2019 - 05.2020
  • Shadowing line manager to develop relationships, confidence and business acumen through management meetings, client meetings and workshop delivery
  • Supporting facilitation team in event design, capturing meeting content and management of information throughout the design process leading up to an event
  • Taking the lead role in managing, designing and continuously refresh the work space to create an environment that inspires and displays collaboration, different thinking and ways of working
  • Utilising technology available to maintain recurring tasks: MyIT Portal, Intranet, Equip (Timesheet & Training), Outlook (Booking meeting rooms, checking sending and replying to emails), Word (Write tasks and create templates), Excel (Create databases, contact lists), Skype (Contact Team), Powerpoint (Create presentations)
  • Taking care of small procurements i.e
  • Catering and stationary when advised by manager
  • Supporting Manager and Coordinator to extract data into meaningful reporting and support on other admin and reporting task when required, including finance reports, debt collection and business development conversations
  • Creating database for events and log each one in and clean up old databases.

Volunteer

Woman’s Legal Service NSW
01.2018 - 01.2020
  • Packing resource bags in preparations for events in relations to promotional information for Aboriginal woman accessing supporting justice
  • Photocopying
  • Assisting setting up and cleaning.

Receptionist

Metropolitan Local Aboriginal Land Council
11.2017 - 08.2018
  • Handling queries and complaints via phone, email and general correspondence
  • Greeting all visitors
  • Managing office supplies such as stationery, equipment and furniture
  • Receiving and dispatching deliveries
  • Assisting with mail as required
  • Taking and ensuring messages are passed to the appropriate staff member on a timely basis
  • Provide basic and accurate information in-person and via phone/email
  • Update calendars and schedule meetings
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
  • Provide answers to visitors inquiries about the company services
  • Coordinate activities around the front desk/reception premise
  • Sort and handle out mail messages whether incoming or outgoing
  • File and keep record of activities in the office for easy retrieval and review when due, and sending to the relevant department personnel
  • Perform keyboarding/data entry functions
  • Assist with management of Welcome to Country bookings
  • Schedule and confirm appointments
  • Copy, file, and maintain paper or records and electronic documents of visitors
  • Where necessary, inform relevant staff of visitors’ arrivals and/or cancellations of appointments
  • Perform varieties of other administration tasks as directed by manager; this could include faxing, emailing or assisting other departments that need help
  • Responsible for maintaining clean and safe reception area; keep it tidy at all times
  • Perform bookkeeping or other similar duties
  • Ability to be calm, courteous, and professional regardless of customers behaviour
  • Display maturity and respect for confidentiality and discretion
  • Manage the reception area and maintain order.

Education

Preliminary Year 11 -

Alexandria Park Community School
01.2016

Year 10 RoSA completed -

Rosemount Good Shepherd, Marrickville
01.2015

Skills

  • Highly organised
  • Strong time management skills and ability to work under pressure
  • Strong communication and interpersonal skills
  • Flexible and responsive to change and quick to adapt
  • Strong stakeholder management skills
  • Highly motivated, enthusiastic and dedicated work ethic
  • Strong customer service
  • Efficient in Microsoft Word and Outlook

References

  • Dixie Link-Gordon, Senior Community Access Worker, Woman’s Legal Service NSW, 0401 809 892
  • Nathan Moran, Chief Executive Officer, Metropolitan Local Aboriginal Land Council (MLALC), (02) 8394 9666
  • Laura Lyndall, Customer Central Knowledge Worker, Transport NSW, 0413 598 187

Timeline

Retail Sales Associate

Jarin Street
11.2020 - 11.2021

VET Cadet

Transport for NSW
08.2019 - 05.2020

Volunteer

Woman’s Legal Service NSW
01.2018 - 01.2020

Receptionist

Metropolitan Local Aboriginal Land Council
11.2017 - 08.2018

Volunteer

Woman’s Legal Service NSW
01.2016 - 01.2022

Preliminary Year 11 -

Alexandria Park Community School

Year 10 RoSA completed -

Rosemount Good Shepherd, Marrickville
Teora Carr-Gordon