Hard-working professional with 5+ years of experience and a proven knowledge of customer service, meeting planning, and data entry. Aiming to leverage my skills to successfully
Overview
6
6
years of professional experience
Work History
Volunteer
Woman’s Legal Service NSW
01.2016 - 01.2022
Packing resource bags in preparations for events in relations to promotional information for Aboriginal woman accessing supporting justice
Photocopying
Assisting setting up and cleaning.
Retail Sales Associate
Jarin Street
11.2020 - 11.2021
Developed strong rapport with customers and created positive impression of business.
Managed efficient cash register operations.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Answered customer questions about products and services, helped locate merchandise.
Opened, shelved and merchandised new products in visually appealing and organized displays.
Created inviting environment for customers by maintaining store organization and cleanliness.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Used POS system to process sales, returns, online orders, and gift card activations.
Listened to customer needs and desires to identify and recommend optimal products.
Provided exceptional services and pleasant shopping experiences to retail customers.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Answered questions about store policies and addressed customer concerns.
Trained and supervised new employees to use selling strategies and apply best practices.
VET Cadet
Transport for NSW
08.2019 - 05.2020
Shadowing line manager to develop relationships, confidence and business acumen through management meetings, client meetings and workshop delivery
Supporting facilitation team in event design, capturing meeting content and management of information throughout the design process leading up to an event
Taking the lead role in managing, designing and continuously refresh the work space to create an environment that inspires and displays collaboration, different thinking and ways of working
Utilising technology available to maintain recurring tasks: MyIT Portal, Intranet, Equip (Timesheet & Training), Outlook (Booking meeting rooms, checking sending and replying to emails), Word (Write tasks and create templates), Excel (Create databases, contact lists), Skype (Contact Team), Powerpoint (Create presentations)
Taking care of small procurements i.e
Catering and stationary when advised by manager
Supporting Manager and Coordinator to extract data into meaningful reporting and support on other admin and reporting task when required, including finance reports, debt collection and business development conversations
Creating database for events and log each one in and clean up old databases.
Volunteer
Woman’s Legal Service NSW
01.2018 - 01.2020
Packing resource bags in preparations for events in relations to promotional information for Aboriginal woman accessing supporting justice
Photocopying
Assisting setting up and cleaning.
Receptionist
Metropolitan Local Aboriginal Land Council
11.2017 - 08.2018
Handling queries and complaints via phone, email and general correspondence
Greeting all visitors
Managing office supplies such as stationery, equipment and furniture
Receiving and dispatching deliveries
Assisting with mail as required
Taking and ensuring messages are passed to the appropriate staff member on a timely basis
Provide basic and accurate information in-person and via phone/email
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
Provide answers to visitors inquiries about the company services
Coordinate activities around the front desk/reception premise
Sort and handle out mail messages whether incoming or outgoing
File and keep record of activities in the office for easy retrieval and review when due, and sending to the relevant department personnel
Perform keyboarding/data entry functions
Assist with management of Welcome to Country bookings
Schedule and confirm appointments
Copy, file, and maintain paper or records and electronic documents of visitors
Where necessary, inform relevant staff of visitors’ arrivals and/or cancellations of appointments
Perform varieties of other administration tasks as directed by manager; this could include faxing, emailing or assisting other departments that need help
Responsible for maintaining clean and safe reception area; keep it tidy at all times
Perform bookkeeping or other similar duties
Ability to be calm, courteous, and professional regardless of customers behaviour
Display maturity and respect for confidentiality and discretion
Manage the reception area and maintain order.
Education
Preliminary Year 11 -
Alexandria Park Community School
01.2016
Year 10 RoSA completed -
Rosemount Good Shepherd, Marrickville
01.2015
Skills
Highly organised
Strong time management skills and ability to work under pressure
Strong communication and interpersonal skills
Flexible and responsive to change and quick to adapt
Strong stakeholder management skills
Highly motivated, enthusiastic and dedicated work ethic
Strong customer service
Efficient in Microsoft Word and Outlook
References
Dixie Link-Gordon, Senior Community Access Worker, Woman’s Legal Service NSW, 0401 809 892
Nathan Moran, Chief Executive Officer, Metropolitan Local Aboriginal Land Council (MLALC), (02) 8394 9666
Laura Lyndall, Customer Central Knowledge Worker, Transport NSW, 0413 598 187
Head of Property, Facilities & Fleet Management at Aboriginal Legal Service NSW & ACTHead of Property, Facilities & Fleet Management at Aboriginal Legal Service NSW & ACT