Teora Carr-Gordon
Sydney,NSW
Summary
Hard-working professional with 5+ years of experience and a proven knowledge of customer service, meeting planning, and data entry. Aiming to leverage my skills to successfully
Overview
6
6
years of professional experience
Work History
Volunteer
Woman’s Legal Service NSW
01.2016 - 01.2022
- Packing resource bags in preparations for events in relations to promotional information for Aboriginal woman accessing supporting justice
- Photocopying
- Assisting setting up and cleaning.
Retail Sales Associate
Jarin Street
11.2020 - 11.2021
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered customer questions about products and services, helped locate merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
VET Cadet
Transport for NSW
08.2019 - 05.2020
- Shadowing line manager to develop relationships, confidence and business acumen through management meetings, client meetings and workshop delivery
- Supporting facilitation team in event design, capturing meeting content and management of information throughout the design process leading up to an event
- Taking the lead role in managing, designing and continuously refresh the work space to create an environment that inspires and displays collaboration, different thinking and ways of working
- Utilising technology available to maintain recurring tasks: MyIT Portal, Intranet, Equip (Timesheet & Training), Outlook (Booking meeting rooms, checking sending and replying to emails), Word (Write tasks and create templates), Excel (Create databases, contact lists), Skype (Contact Team), Powerpoint (Create presentations)
- Taking care of small procurements i.e
- Catering and stationary when advised by manager
- Supporting Manager and Coordinator to extract data into meaningful reporting and support on other admin and reporting task when required, including finance reports, debt collection and business development conversations
- Creating database for events and log each one in and clean up old databases.
Volunteer
Woman’s Legal Service NSW
01.2018 - 01.2020
- Packing resource bags in preparations for events in relations to promotional information for Aboriginal woman accessing supporting justice
- Photocopying
- Assisting setting up and cleaning.
Receptionist
Metropolitan Local Aboriginal Land Council
11.2017 - 08.2018
- Handling queries and complaints via phone, email and general correspondence
- Greeting all visitors
- Managing office supplies such as stationery, equipment and furniture
- Receiving and dispatching deliveries
- Assisting with mail as required
- Taking and ensuring messages are passed to the appropriate staff member on a timely basis
- Provide basic and accurate information in-person and via phone/email
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
- Provide answers to visitors inquiries about the company services
- Coordinate activities around the front desk/reception premise
- Sort and handle out mail messages whether incoming or outgoing
- File and keep record of activities in the office for easy retrieval and review when due, and sending to the relevant department personnel
- Perform keyboarding/data entry functions
- Assist with management of Welcome to Country bookings
- Schedule and confirm appointments
- Copy, file, and maintain paper or records and electronic documents of visitors
- Where necessary, inform relevant staff of visitors’ arrivals and/or cancellations of appointments
- Perform varieties of other administration tasks as directed by manager; this could include faxing, emailing or assisting other departments that need help
- Responsible for maintaining clean and safe reception area; keep it tidy at all times
- Perform bookkeeping or other similar duties
- Ability to be calm, courteous, and professional regardless of customers behaviour
- Display maturity and respect for confidentiality and discretion
- Manage the reception area and maintain order.
Education
Preliminary Year 11 -
Alexandria Park Community School
01.2016
Year 10 RoSA completed -
Rosemount Good Shepherd, Marrickville
01.2015
Skills
- Highly organised
- Strong time management skills and ability to work under pressure
- Strong communication and interpersonal skills
- Flexible and responsive to change and quick to adapt
- Strong stakeholder management skills
- Highly motivated, enthusiastic and dedicated work ethic
- Strong customer service
- Efficient in Microsoft Word and Outlook
References
- Dixie Link-Gordon, Senior Community Access Worker, Woman’s Legal Service NSW, 0401 809 892
- Nathan Moran, Chief Executive Officer, Metropolitan Local Aboriginal Land Council (MLALC), (02) 8394 9666
- Laura Lyndall, Customer Central Knowledge Worker, Transport NSW, 0413 598 187
Timeline
Retail Sales Associate
Jarin Street
11.2020 - 11.2021
VET Cadet
Transport for NSW
08.2019 - 05.2020
Volunteer
Woman’s Legal Service NSW
01.2018 - 01.2020
Receptionist
Metropolitan Local Aboriginal Land Council
11.2017 - 08.2018
Volunteer
Woman’s Legal Service NSW
01.2016 - 01.2022
Preliminary Year 11 -
Alexandria Park Community School
Year 10 RoSA completed -
Rosemount Good Shepherd, Marrickville