Te Owai Douglas

Initiated cleaning with the crew 7 years back and returned to join them again under Paykjs Cleaning Company.

• Used time management and efficient cleaning methods to meet deadlines.
• Emptied trashcans and transported waste to collection areas.
• Ensured proper handling of all equipment to maintain safety.
• Facilitated communication within the cleaning team addressing task statuses efficiently.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Provided assistance to other staff members with cleaning of difficult areas.
• Operated buffers and burnishers to clean and polish floors.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Organized and used industrial cleaning products following strict safety procedures.
• Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
• Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

• Maintained up-to-date knowledge of community resources through ongoing professional development and networking activities.
• Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
• Improved client outcomes by implementing individualized case management plans tailored to their specific needs.
• Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
• Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Monitored clients' progress and tracked client services to provide crisis interventions.

• Ensured quality control and consistency in data management.
• Extensive experience using main components of Microsoft Office Suite.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Copied, faxed, and filed documents to assist company employees.
• Excel in collaborative team settings while maintaining strong individual performance.
• Answered phone promptly and directed incoming calls to correct offices.