Summary
Work History
Skills
Timeline
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Tera Nagayama

Tera Nagayama

Melbourne,VIC

Summary

Dedicated hospitality professional with strong experience in customer service and operational management. Expertise in developing menus, managing inventory, and enhancing guest experiences. Recognized for positive guest engagement and collaborative teamwork to improve service efficiency.

Work History

Hotel Waiter

Mikuni Ocean Resort & Hotel
January 2023 - January 2025
  • Provided exceptional customer service by actively listening to guests’ preferences and accommodating their needs.
  • Recommended local sake to enhance dining experiences, promoting regional culture and cuisine.
  • Maintained cleanliness and organization of dining areas, ensuring a pleasant atmosphere for guests.
  • Assisted in food serving and delivery, ensuring accuracy and timeliness of orders.
  • Supported housekeeping staff by performing bed making and dishwashing tasks as needed.
  • Engaged with guests positively, maintaining a friendly demeanor and promoting local attractions.

Bar and Restaurant Assistant Manager

Nan’s Sea
July 2022 - June 2025
  • Developed and implemented new menus and drink options to enhance customer experience.
  • Managed inventory and sourced ingredients to prevent shortages and ensure seamless service.
  • Assisted in training staff as an Assistant Instructor for SUP and Surfing activities.
  • Handled register operations, ensuring accurate transactions and customer satisfaction.
  • Collaborated with team members to streamline service processes and improve efficiency.

Skills

  • Customer service
  • Menu development
  • Inventory management
  • Team collaboration
  • Order accuracy
  • Guest engagement
  • Process improvement
  • Event coordination
  • Training assistance
  • Sanitation practices

Timeline

Hotel Waiter

Mikuni Ocean Resort & Hotel
January 2023 - January 2025

Bar and Restaurant Assistant Manager

Nan’s Sea
July 2022 - June 2025

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Tera Nagayama