Tereana Lizbeth Royel
99 Erskine Road, Griffith,NSW
Summary
Strong background in customer service and guest relations. Proven ability to manage multiple tasks effectively in fast-paced environments, ensuring seamless operations and high satisfaction levels. Committed to supporting team objectives while maintaining a welcoming atmosphere.
Based on my experience, I believe I can provide passionate, person-centered support to individuals with diverse physical needs and emotional requirements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kmart
Griffith
10.2024 - Current
- Addressed customer complaints with empathy to foster positive relationships.
- Informed customers about promotions and store policies to improve their shopping experience
- Maintained clean and organized sales floor to enhance customer experience.
- Collaborated with team members to restock merchandise efficiently.
Guest Service Agent
Holiday Inn Resort
01.2023 - 01.2024
- Handled guest inquiries and resolved issues promptly and professionally.
- Assisted guests with check-in and check-out processes efficiently.
- Provided detailed information about resort amenities and local attractions to enhance guest experience.
- Settled payments and reported guest complaints or concerns to manager for timely resolution.
- Managed 30 calls and emails daily from customers and guests, ensuring prompt responses to inquiries.
- Filed cash reports with accuracy for Heads of Departments.
Administrator & Filing Assistant
Water Front Bar & Grill Restaurant
01.2014 - 02.2014
- Managed 20 calls and emails daily, streamlining communication processes.
- Executed cash banking twice weekly, maintaining financial accuracy and accountability.
- Performed filing and banking duties to support office operations.
- Ensured strict confidentiality while managing sensitive information.
- Assisted General Manager with administrative tasks during Holiday Job, enhancing office efficiency.
Primary School Teacher
Life Changer Christian College
01.2010 - 11.2012
- Oversee 20 students across two classrooms at one learning center, ensuring a safe and productive learning atmosphere.
- Facilitated development of social skills in students through structured activities and positive reinforcement techniques, enhancing classroom interactions.
- Participated in school-wide initiatives that aimed to enhance student achievement and wellbeing, fostering a supportive learning environment.
Education
Bachelor Degree - Commerce particularly in Human resource management
The University of The South Pacific (USP)
Port Vila, Vanuatu11-2027
Certificate IV in Human Resource - Human Resource Management
The University of The South Pacific (USP)
Port Vila, Vanuatu01-2020
Associate of Arts - Foundation Studies
The University of The South Pacific
Port Vila, Vanuatu11-2018
Skills
- Customer service
- Client Relations
- Product Knowledge
- Service Quality
- Onboarding Support
- Conflict Management
- Communication skills
- Team Collaboration
- Problem Solving
- Process Optimization
- MS Excel
- MS Word
- MS PPT
- Shift Coordination
Accomplishments
Top Worker Award at Kmart
Certification
- Drivers License
- Foundation Studies - 2015-2017
- Human Resource Training - 2018-2020
Social Media
www.facebook.com/Teriana Royel
Sports, Music and Holiday
I am pretty much enjoy a lot of sports like Soccer and Rugby.
Also interested in music particularly gospel music.
Enjoy holidays and vacations.
Languages
English
Professional
Bislama
Full Professional
French
Elementary
Timeline
Customer Service Representative
Kmart
10.2024 - Current
Guest Service Agent
Holiday Inn Resort
01.2023 - 01.2024
Administrator & Filing Assistant
Water Front Bar & Grill Restaurant
01.2014 - 02.2014
Primary School Teacher
Life Changer Christian College
01.2010 - 11.2012
Bachelor Degree - Commerce particularly in Human resource management
The University of The South Pacific (USP)
Certificate IV in Human Resource - Human Resource Management
The University of The South Pacific (USP)
Associate of Arts - Foundation Studies
The University of The South Pacific