Terence Forbes
CARDIFF,NSW
Summary
Diligent Independent Carpet and Upholstery Cleaner with proven record of managing projects independently and delivering high-quality results. Successfully completed diverse assignments, showcasing effective problem-solving and project management skills. Demonstrated adaptability and strong communication abilities in client interactions and project execution.
Overview
29
29
years of professional experience
Work History
Independent Contractor
Newcastle& Hunter Carpet Cleaning
01.2013 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
Production Worker
Dywidag Systems International
03.1996 - 08.2013
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labelling, reducing instances of customer dissatisfaction due to mismarked items.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Managed inventory levels to prevent production delays.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Ensured timely delivery of products by coordinating effectively with logistics team.
- Participated in cross-functional teams to address production issues, leading to smoother operations.
Education
High School Diploma -
Broadmeadow High
Broadmeadow, NSW12-1981
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Equipment Repair
- Service marketing
- Estimations and quotes
- Operations oversight
- Client consultation
- Industry regulations knowledge
- Marketing strategies
- Business development
- Quoting and estimating
Timeline
Independent Contractor
Newcastle& Hunter Carpet Cleaning
01.2013 - Current
Production Worker
Dywidag Systems International
03.1996 - 08.2013
High School Diploma -
Broadmeadow High
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