TERENCE PHILIPPE
Frankston,VIC
Summary
Well-traveled Professional Bus/Coach driver with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.
Overview
13
13
years of professional experience
Work History
Professional Tour Bus Driver
Terence Philippe Sole Trader
11.2023 - Current
- Ensured timely arrivals at destinations by planning efficient routes and adhering to strict schedules.
- Assisted passengers with mobility needs or disabilities, ensuring their comfort and full enjoyment of the tour experience.
- Provided informative commentary during tours, offering engaging insights into local history, culture, and attractions.
- Improved fuel efficiency with careful route planning, monitoring vehicle performance, and conducting regular maintenance checks.
- Increased safety for passengers and pedestrians by diligently following traffic laws and regulations.
- Addressed passenger concerns promptly and professionally, demonstrating empathy and understanding while seeking satisfactory resolutions.
- Navigated challenging road conditions with patience and skill to ensure passenger safety during inclement weather situations.
- Kept accurate records of trip details such as mileage logs and passenger counts to maintain organized documentation for company use.
Professional Tour Bus Driver
Budget Bus Charters
10.2022 - 11.2023
- Coordinated with dispatchers effectively to receive routing information or updates on road conditions and traffic situations that might impact the planned itinerary.
- Ensured timely arrivals at destinations by planning efficient routes and adhering to strict schedules.
- Provided informative commentary during tours, offering engaging insights into local history, culture, and attractions.
- Assisted passengers with mobility needs or disabilities, ensuring their comfort and full enjoyment of the tour experience.
- Kept accurate records of trip details such as mileage logs and passenger counts to maintain organized documentation for company use.
- Increased safety for passengers and pedestrians by diligently following traffic laws and regulations.
- Navigated challenging road conditions with patience and skill to ensure passenger safety during inclement weather situations.
Disability Support Worker
Morcare Services
04.2015 - 11.2023
- Working with ABI Service Users
- Transportation of Service User
- Community Access
- Support Service User to carry out home duties
- Support Service User through social activities
- Building trust and Rapport with Service User.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Employment Liaison Officer
Wise Employment
09.2018 - 11.2020
- Monitor jobseekers attendance at appointments and participation
- Reviewing jobseekers progress towards overcoming identified vocational and non-vocational barriers
- Negotiate employment opportunities with employers
- Undertake reverse marketing and cold canvassing on behalf of our jobseekers
- Establish and maintain business relationships with key stakeholders
- Negotiate and resolve any customer complaints with the Employment Services Manager
- Advocate on behalf of our jobseekers to employers
- Ensure all activities and workplaces take into account any barriers and or disabilities of a jobseekers and are appropriately modified or customized
- Provide tailored individual post placement and on-going support to jobseekers and employers.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
Disability Employment Consultant
CVGT Australia
04.2016 - 03.2018
- Monitor jobseekers attendance at appointments and participation
- Ensure all jobseeker records, data and contact hours are recorded
- Ensure the confidentiality and security of records
- Negotiate employment opportunities with employers
- Undertake reverse marketing and cold canvassing on behalf of our jobseekers
- Establish and maintain business relationships with key stakeholders
- Ensure the safe and secure storage of all files
- Negotiate and resolve any customer complaints with the Employment Services Manager
- Advocate on behalf of our jobseekers to employers
- Ensure all activities and workplaces take into account any barriers and or disabilities of a jobseekers and are appropriately modified or customized
- Provide tailored individual post placement and on-going support to jobseekers and employers.
- Provided ongoing support and coaching to clients during their job search process, resulting in successful employment placements.
Disability Support Worker
Focus Life
04.2014 - 11.2015
- Engagement with Autistic Clients
- Behavioural Supervision
- Community Access
- Medication Administering
- Coaching & Encouraging Clients
- Transportation of Clients
- Cleaning.
- Drove clients safely to social activities and appointments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
Business Development. Owner
Martez Sportswear
03.2011 - Current
- Leads sourcing new business & follow up
- Cold calling prospective customers
- Order taking
- Design proofing
- Invoicing
- Accounts payable
- Accounts receivable.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Youth Officer (Turana Youth Correction Centre)
Department Human Services
- Behavioural supervision
- Support & supervision of clients
- Report writing based on performances & recommendations
- Organization of programs & sporting activities
- Supervision of outside facility visitations.
Sales Manager
Southern Vic. Car Brokers
- Respond to phone inquiries & qualify clients
- Advertising & promotions
- Finance Applications
- Source vehicles for clients
- Recondition vehicles, i.e.; RWC & detailing
- Vehicle valuations (Trade Ins)
- Submit necessary paperwork for settlement & vehicle transfers.
Sales Consultant
Metricon Homes
- Manage and follow up enquiries with customers
- Provided required information to assist with purchase
- Demonstrated existing display homes
- Worked with client choosing fittings & appliances
- Finance & Contracts
- Creation and update of all house & land marketing
- Liaise with land sales consultants
- Follow up sales process including Site inspections.
Education
High School Diploma -
Latrobe High School
Kingsbury Vic.11.1974
Skills
- Vehicle maintenance knowledge
- Clean Driving Record
- Defensive Driving
- Passenger Assistance
- GPS Navigation
- Bus Operation
- Problem-Solving
- Time Management
- Passenger Service and Safety
- Dependable and Trustworthy
- Safe Driving Practices
- Tour Guiding Experience
Summaryofcredentials
Ability to quickly build rapport & relationships, with clients. Proactive in identifying and developing new business opportunities. Consistently achieved and exceeded sales and service targets. Provided an excellent level of pre-and after sales customer service. Developed and implemented promotions and other marketing initiatives. Self-motivated and able to work autonomously. Highly experienced sales closer and negotiator. Strong Team Orientated. Computer Skills Reynolds & Reynolds, Pronto, Geo Site Excel, Word
Qualificationstraining
- Level 2 First Aid Certificate
- CPR
- Medicine Administering
- No Violent Intervention
- Client Management
- Dale Carnegie (how to win friends & influence people)
- Certificate IV Training and Assessment - Retail Management Training
License
Full Victorian Car Driver’s License and reliable car
HR Drivers License
Drivers Accreditaion
References
Upon request
Timeline
Professional Tour Bus Driver
Terence Philippe Sole Trader
11.2023 - Current
Professional Tour Bus Driver
Budget Bus Charters
10.2022 - 11.2023
Employment Liaison Officer
Wise Employment
09.2018 - 11.2020
Disability Employment Consultant
CVGT Australia
04.2016 - 03.2018
Disability Support Worker
Morcare Services
04.2015 - 11.2023
Disability Support Worker
Focus Life
04.2014 - 11.2015
Business Development. Owner
Martez Sportswear
03.2011 - Current
High School Diploma -
Latrobe High School
Youth Officer (Turana Youth Correction Centre)
Department Human Services
Sales Manager
Southern Vic. Car Brokers
Sales Consultant
Metricon Homes
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