Open To Work
Terence P Moss
Landsdale,Australia
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteHybridMinimum Desired Compensation
$100000/yrSummary
Local Area Supervisor and Counsellor with extensive experience in disability services and community engagement. Specialises in safeguarding practices, team leadership, and delivering person-centred, evidence-based support to enhance outcomes for individuals and families.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Practice Owner and Counsellor (Online – Evenings and Weekends)
Lyra Counselling
01.2026 - Current
- Delivered online counselling support with a calm, ethical, and trauma-informed approach for adults, adolescents, couples, and families, fostering a safe space for healing.
- Assisted clients coping with stress, anxiety, grief, relationship issues, trauma, and emotional distress, empowering them to navigate life transitions and develop coping strategies.
- Conduct client engagement, intake conversations and goal-focused counselling within the ethical scope of practice.
- Maintain consent processes, confidential records, risk-aware practice and referral pathways.
- Created an online counselling practice with client resources and streamlined booking pathways, ensuring compliance with professional consent documentation.
Acting Local Area Supervisor
Department of Communities
Perth, Australia
01.2009 - Current
- Provides acting operational leadership across residential disability services during management absences, supporting safe, person-centred service delivery, staff coordination, safeguarding, household operations, stakeholder communication and NDIS-aligned practice.
- Provide day-to-day leadership, supervision and operational guidance to Social Trainers and residential support staff.
- Coordinate staff workflows, rosters, shift coverage and daily service delivery to maintain safe and consistent support.
- Mentored staff through induction and on-the-job guidance, promoting consistent and high-quality service delivery.
- Facilitated teamwork and positive staff engagement through regular supervision and coordination, enhancing communication.
- Support individual planning, routines and service reviews to promote safety, stability, development and community connection.
- Coordinate and participate in multidisciplinary team meetings with families, advocates, therapists, allied health professionals and internal stakeholders.
- Monitor service records, incident reporting, client documentation and NDIS-related requirements in line with departmental standards.
- Support risk identification, safeguarding practices, WHS awareness and safe residential environments.
- Liaise with asset maintenance teams regarding repairs, hazards, equipment, vehicles and household maintenance needs.
- Oversee household operations, resource use and budget-related processes, including procedures for individual client funds.
- Identified service issues and practice needs to support continuous improvement and strengthen service delivery.
Social Trainer (Currently Acting Local Area Supervisor)
Department of Communities
Perth, Australia
01.2009 - Current
- Delivered direct person-centred support to individuals with disabilities in residential and community settings, enhancing their engagement and participation.
- Provides person-centred support to individuals with disabilities in residential and community settings, promoting safety, daily living skills, independence, meaningful engagement and community participation.
- Facilitated development of daily living skills and confidence in individuals, fostering independence and meaningful participation.
- Follow individual support plans, behaviour support strategies, routines, and safeguarding procedures.
- Provide calm and respectful support to individuals experiencing distress, communication barriers or complex support needs.
- Use observation, risk awareness and de-escalation skills to support safe and responsive service delivery.
- Maintain accurate progress notes, service documentation, incident reports and records in line with departmental requirements.
- Collaborated with families, carers, supervisors, therapists, and multidisciplinary stakeholders to ensure consistent and high-quality care.
Counsellor - Supervised Practicum
Australian Counselling Service (ACS)
01.2026 - 04.2026
- Completed supervised counselling placement, providing telehealth counselling services and engaging in clinical supervision, reflective practice, and professional development.
- Provided counselling sessions using client-centred, goal-focused and risk-aware approaches.
- Completed intake screening, initial assessment and support planning within scope and supervision.
- Maintained accurate case notes and clinical documentation using Zanda practice management software to ensure compliance and support effective client care.
Store Manager
Dick Smith Electronics
Perth, Australia
05.2008 - 01.2009
- Led daily store operations, including sales targets, staff allocation, customer service and operational standards.
- Managed store operations, sales performance, inventory control, customer service and staff development in a fast-paced retail environment.
- Supervised retail staff through coaching, training, performance feedback, and daily direction to enhance team effectiveness.
- Implemented sales and service initiatives to enhance customer experience and staff engagement.
- Supported a positive sales and service culture through staff coaching, clear expectations and practical product knowledge.
- Monitored store sales, budgets, cash handling and financial processes in line with company procedures.
- Oversaw stock control processes to maintain inventory accuracy, product displays, and merchandising standards to optimize sales performance.
Education
Graduate Diploma - Trauma-Informed Care
01-2027
Expected finish date November 2027
Graduate Certificate - Child & Adolescent Mental Health
01-2026
Expected finish date April 2027
Master of Counselling -
01-2026
Completed
Bachelor of Commerce -
01-1993
Skills
- Trauma-informed care
- Operational leadership
- Risk assessment
- Client engagement
- Team coordination and management
- Online counselling
- Ethical practice
- Continuous improvement
- Person-centred support
- Mental health advocacy
- Goal-focused counselling
- Verbal and written communication
Affiliations
Australian Counselling Association (ACA), Level 2
Certification
- Cert III & IV in Disability and Community Services, Disability Services Commission, 2009
- First Aid, BELS & CPR, St John of God, 2026
- Understanding Vicarious Trauma, Western Australia Mental Health, 2026
Earlier Career History
- Sales Representative, Telstra Corporation, 11/2007, 05/2008
- Territory Manager, Reliance Communications Ltd, 05/2002, 05/2007
- Sales Representative, Tata Cellular, 02/1999, 05/2002
- Sales Representative, Colgate Palmolive, 09/1995, 02/1999
- Sales Representative, FedEx, 12/1993, 09/1995
Awards
- Academic Excellence Award, 2024, GPA 7.0
- Academic Merit Award, 2024, GPA 6.0
- Certificate of Excellence, 2004, Reliance India Mobile
Timeline
Practice Owner and Counsellor (Online – Evenings and Weekends) - Lyra Counselling
01.2026 - Current
Counsellor - Supervised Practicum - Australian Counselling Service (ACS)
01.2026 - 04.2026
Acting Local Area Supervisor - Department of Communities
01.2009 - Current
Social Trainer (Currently Acting Local Area Supervisor) - Department of Communities
01.2009 - Current
Store Manager - Dick Smith Electronics
05.2008 - 01.2009
The Cairnmillar Institute - Graduate Diploma, Trauma-Informed Care
Victoria University - Graduate Certificate, Child & Adolescent Mental Health
Australian Institute of Professional Counsellors - Master of Counselling,
Osmania University - Bachelor of Commerce,