Terence Richardson
Melbourne, Westmeadows,Vic
Summary
Proven track record in property valuation and client management, honed at Ballarat Real Estate, showcasing negotiation expertise and exceptional teamwork. Elevated customer satisfaction by implementing strategic marketing and sales techniques, resulting in a significant increase in repeat business and referrals. Achieved top-tier results through dedication and a focus on exceeding client expectations.
Overview
33
33
years of professional experience
Work History
Real Estate Agent
Ballarat Real Estate
03.2017 - 08.2022
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated, facilitated, and managed real estate transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed market research data and changed sales plans accordingly.
- Advised clients on market conditions and property value for informed decision-making.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Team Leader,sales
Myers
02.1999 - 08.2017
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
Gardener
Caretaker Lawn Mowing
01.1998 - 01.1999
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Worked with residential clients to design flower beds and container gardens.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Promoted business through local media and radio ads to attract new clients and increase business.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Prepared soil for planting and sowing.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Cut trees and shrubs to shape and maintain landscape.
Store Manager
Reject Shop
08.1995 - 05.1997
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Superviser, Sales
MC Ewans Hardware
06.1989 - 08.1998
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
Education
Year 10 - Architecture
Fawlker Technical School
Fawkner, VICSkills
- Contract Negotiation
- Interior Staging
- Real estate development
- Home inspections
- Buyer contracts
- Appraisal procedures
- Property Assessments
- Lead Follow Up
- Property tours and inspections
- Excellent teamwork
- Property valuation
- Client management
- Sales closing
- Specialization sales
- Clean Driving Record
- Negotiation expertise
- Sales Presentations
- House showings
- Negotiation
Timeline
Real Estate Agent
Ballarat Real Estate
03.2017 - 08.2022
Team Leader,sales
Myers
02.1999 - 08.2017
Gardener
Caretaker Lawn Mowing
01.1998 - 01.1999
Store Manager
Reject Shop
08.1995 - 05.1997
Superviser, Sales
MC Ewans Hardware
06.1989 - 08.1998
Year 10 - Architecture
Fawlker Technical School
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