Teresa Anderson

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
• Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
• Assisted with hiring process and training of new employees.
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Executed business plans to further strengthen and maximize territory sales and profits.
• Streamlined business processes by implementing new project management tools and techniques.
• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
• Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
• Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
• Manage Springfield Office and Head Office

• Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
• Taught Boxing, les Mills Pump, Body combat, Hiit classess

• Portfolio Management 150 properties
• Maintain a high level of communication with owners within the portfolio and existing portfolios while maintaining an impeccable service beyond expectations
• Identify and quickly address any property requirements, closely following applicable regulations and owner requirements
• Satisfy both tenants and owners, effectively managing relationships and handling routine needs
• Minimize Vacancies
• Kept properties maintained with regular preventive maintenance
• Entry and Exit Condition Reports & Routine Reports - Photograph properties for Entry and Exit condition reports & Routine Reports
• Conduct Key Audit at Tenancy changeover
• Ensure properties are listed within a 24 hour period of receiving notice of intention to vacate
• Ensure owner is communicated within a 24 hour period of receiving notice of intention to vacate
• Processed rental applications by completing background checks, monitoring credit histories, and assessing overall rental eligibility
• Monitored leasing terms and conditions, making periodic adjustments to standard leases
• Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues
• Coordinated lawn management, planting, and general upkeep to maintain pleasant appearances
• Work orders sent to trades
• Rent Arrears
• Manage tenants rent arrears daily
• Meet the following KPI targets
• Arrears KPI - 4-7 days No more than 4%
• 8-14 days No more than 1%
• Greater than 14 No more than 1%
• Landlord contact for arrears over 6 days
• Send Notice of Remedy to Breach for arrears over 8 days
• Lease renewal and Rent reviews
• A rent review is conducted and documented at each tenancy renewal regardless of whether the rent is increased
• Lease renewals are to be instigate in sufficient time to allow for rent increase at start of the new tenancy
• Lease renewals are to be finalised prior to the expiry of the current fixed term
• Lease renewal instructions to be sent to owners 60 days prior to expiry of lease
• Owners to be contacted and spoken to via phone for leasing instructions
• Onboarding of new tenants
• Pre vacate calls are to be made to tenants
• All vacating tenants to be given written instructions of requirements of handover including rent owing and invoices owing
• Maintenance
• All new maintenance items are managed & actioned within 2 days business
• Coordinated preventive maintenance schedule and directed daily maintenance operations
• All incoming maintenance is immediately sent to owner for approval
• Work orders are sent to authorized tradespeople and finalised within 14 days
• Respond to tenant emails within a 2 day period
• Respond to all owner emails by COB to meet service guarantee expectations
• Main the highest possible standards of work with a team focus, demonstrating consistency in behaviors of commitment, loyalty and enthusiasm for and with other team members in accordance to the office routines and procedures and keeping in mind the overall expectation of the principal and the business objective

• Partnering with employers, community groups and RTO to provide sustainable employment opportunities for our clients of all cohorts
• Established individual and group placement targets to contribute to the overall performance goals of the organization
• Maintained files, file notes, completed forms in line with Government contractual compliance
• Employer site visits
• Post placement support for both candidates and employers
• Monitoring of site KPI targets for vacancies
• Educating employers on the Government Wage Subsidy
• Helped organizations avoid legal challenges by educating managers and other hiring personnel on current applicable legislation and regulations
• Established applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges
• Met organizational staffing needs, working closely with management to understand and establish optimal levels
• Met staffing objectives through effective recruitment and detailed evaluations of job candidates
• Improved hiring systems by advising managers on criteria and recruitment strategies
• Determined application requirements through effective analysis of job descriptions and qualifications
• Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees
• Targeted recruitment strategies effectively based on detailed personnel forecasts
• Improved recruiting by developing and optimizing strategies

• Evaluated applicants, reviewing resumes and conducting interviews with consistent set of assessment criteria
• Met organizational staffing needs, working closely with management to understand and establish optimal levels
• Provided a leadership role within a small team responsible for increasing the placement and retention of job seekers into sustainable careers
• Verified candidates by conducting background checks and connecting with references
• Maintained a Regional Labour Market Plan, to create workforce development strategies for major employers and industries in the region
• Developed a comprehensive knowledge of the regional employment market and worked in partnership with stakeholders to identify job opportunities
• Established applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges
• Verified candidates by conducting background checks and connecting with references
• Met staffing objectives through effective recruitment and detailed evaluations of job candidates
• Key Achievement
• Achieved a 26 week retention rate for a job seekers in the Kimberly region

• Worked closely with Job Seekers under the Remote Job Community
• Participation Program to assist with obtaining vocational and non-vocational skills in order to secure and maintain employment
• Worked closely with Job Seekers under the Remote Job Community
• Established individual and group placement targets to contribute to the overall performance goals of the organisation
• Maintained files, file notes, completed forms in line with DEEWR documentary evidence guidelines and contractual compliance
• Helped team handle high-volume work by prioritizing tasks and organizing supplies
• Maintained full compliance with legal, health, and safety regulations
• Collaborated with team members to meet daily demands and handle challenging projects

• Full operational Management of the Rental Team consisting of 3 property Managers, Receptionist, VA, Assistant Property Manager
• Portfolio management of 120 properties
• Oversee Agency Portfolio
• Improved employee performance, coaching and inspiring team members to achieve targets
• Managed administrative needs, including setting schedules, coordinating and handling performance reviews
• Participated in meetings and brainstorming sessions, engaging with staff members to solve problems
• Collaborated with team members to establish and maintain lucrative customer relationships
• Helped team members resolve issues and understand procedures, jumping in quickly to resolve concerns
• Contributed to effective decision-making with detailed reports on daily operations
• Establishing an impeccable excellence in customer service and providing ongoing communication with our Landlords and Tenants
• Rent Collection and Trust Accounting
• One on One individual reviews
• Daily monitoring and management of all rental arrears/ Lease renewals
• Rent reviews
• All new tenancy enquiry is valued and followed up until satisfied within 3 hours
• Application processing for new tenants completed within 4 business hours from receipt into office, typed and sent to owners
• Maintain a Vacant turnaround of no more than 3 business days
• Maintain a Vacancy rate of less than 2%
• Listing of Vacate Properties
• Landlord communication relative to vacates within 24 hours of the receipt of the issue of a vacate notice
• Maintenance reports - Ensure no maintenance for the entire portfolio extends beyond 30 days before being completely resolved
• Landlords contacted to advise of all maintenance
• Ensure team respond to all maintenance request within 24 hours
• Inspect any work where the invoice value is more than $1000
• Lease renewal and Rent Reviews
• Ensure the renewal of every Fixed Term Tenancy Agreement will be manage to completion prior to expiry date - 60 days prior
• Fixed term Tenancies to be maintained at less than 95%
• Rent reviews to be conducted with each Lease renewals
• New business leads/New business sign up /New business audit
• Qcat hearings and RTA dispute resolution
• Managed daily workloads by organizing effective schedules and delegating tasks
• Ongoing performance training
• Team Huddles
• Daily banking
• Emails

• Lead the employment services contract (Job Active and Disability Employment Services(and deliver high quality, timely, professional recruitment services to our job seeker base in accordance with the contract requirements of the Departments of Employment and Social Services
• Leading a high performing team that assess and provide the delivery of integrated recruitment and training solutions to our clients that ensure we enhance the careers and impact the lives of our clients
• Partnering with employers and community groups we find sustainable employment opportunities for our clients
• Responded to customer [Product or service] inquiries while maintaining contractual compliance is maintained
• Evaluated staff performance and provided constructive feedback, corrective action plans, or merit awards for superior performance
• Managed daily workloads by organizing effective schedules and delegating tasks
• Maximized employee performance with effective training and close mentoring
• Developed and enforced site budget to reduce unnecessary expenses and foster growth
• Contributed to effective decision-making with detailed reports on daily operations
• Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates

• Delivered employment and training services to around 1700 job seekers and developed a high performance culture within the division, fostering an environment to create and value people capability and diversity
• Managed a team of 50 plus staff from management to client service officers and multiple office sites within the East Kimberley Region
• Provided leadership and direction in areas of client service, government funding management, education and training and employment strategies while assisting team members to foster and develop an inclusive and productive working environment in order to support team members to meet kpi's
• Developed strategic direction through creating a framework to meet business and service objectives and goals
• Built and maintained stakeholders relationships, liaising with government agencies , Indigenous & community organisation and industry associations
• Contributed to strategic planning, and direct line of communication with PMC (Parliamentary Ministers of Cabinet)
• Assessed profitability performance against budget and motivated managers to improve results
• Kept up with activities at regional business locations through regular visits and check-ins
• Enhanced employee motivation and retention by directly engaging with employees and in direct management processes affecting morale
• Monitored individual locations for profitability, staffing, and operational strategies
• Expanded regional operations with new capital building projects and initial location staffing
• Managed regional facilities, including establishing optimal hours, implementing preventive maintenance programs, and coordinating needed repairs
• Improved district operations by revamping operations manuals, training programs, and job descriptions
• Built and maintained successful team by effectively directing, motivating, and disciplining staff
• Stayed current on district operations with regular reviews of operational reports and financial data
• Cultivated business cultures built on trust, empowerment, and personal accountability
• Key achievements:
• Contributed to PMC Bi-annual audit, ensuring PMC met budget targets
• Co-ordinate a new, innovative approach to providing employment and training to indigenous and non-indigenous job seekers in remote regions
• Created employment and training opportunities for community members significantly reducing reliance on welfare across the East Kimberley region

• Lakeside Resort, Kununurra, WA 2013-2014
• (Managed operations of a 4 Star Resort and Caravan Park with 48 rooms, 100 caravan sites, two restaurants and bars)
• Hotel Kununurra, Kununurra, WA 2012-2013
• (Family owned and operated 3 Star Resort and Caravan Park with 49 rooms, Bottle shop, Sports Bar/ TAB and fine dining restaurant)
• Kimberley Hotel, Halls Creek, WA 2010-2012
• (Family owned and operated 4 Star Resort with 73 rooms, 8 luxury apartments including a Restaurant and Bar)
• Managed all the resort operations including accommodation, dining & bar
• Provided leadership, management, direction and support to up to 50 live onsite staff
• Responsible for recruitment, induction and training and development of staff and provided training and development for team members in housekeeping, food & beverage, front desk / reception and administration
• Maintained professional property standards by regularly inspecting facilities and correcting problems
• Centered operations around consistently achieving business plan objectives, forecasted revenue, and budget targets
• Verified proper cleaning and sanitation standards in common areas and guest rooms
• Increased hotel business through multifaceted marketing strategies
• Protected hotel from unnecessary liability by carefully following employment laws, business regulations, and safety standards
• Boosted staff performance using training, coaching, and motivational techniques
• Enhanced room service and minibar revenue with direct and suggestive selling techniques
• Achieved profit targets with dynamic rate structures for rooms and amenities
• Maintained strong revenue streams through effective marketing strategies
• Participated in financial activities such as setting of room rates, establishment of budgets, and allocation of funds to departments
• Ensured financial compliance, managed payroll, budgets, forecasts, debtor collection, maximizing sales and increasing operating profits
• Ensured compliance with company policies and procedures and processes for risk assessment / risk management and liquor licensing compliance
• Supervised and coordinated work of multiple hotel departments, including guest services, housekeeping, and food preparation
• Key Achievements
• Implemented a special training program for staff recruited from East Timor
• Significantly contributed to hotel upgrade and raising standard of service in-line with 4 star rating requirements

• Mecure Inn Diplomat Alice Springs NT - 1996 - 2003
• Hotel Formule 1- Brisbane Airport 93 rooms 2003 -2010
• Hotel Formule 1 Windsor - 50 rooms
• 2003- 2010
• Managed all the resort operations including accommodation, dining & bar
• Provided leadership, management, direction and support to up to 20 live onsite staff and the Mecure Inn Diplomat Alice Springs
• Live onsite Management
• Responsible for recruitment, induction and training and development of staff and provided training and development for team members in housekeeping, food & beverage, front desk & reception and administration
• Maintained strong revenue streams through effective marketing strategies
• Participated in financial activities such as setting of room rates, establishment of budgets, and allocation of funds to departments
• Achieved profit targets with dynamic rate structures for rooms and amenities
• Ensured financial compliance, managed payroll, budgets, forecasts, debtor collection, maximizing sales and increasing operating profits
• Ensured compliance with company policies and procedures and processes for risk assessment / risk management and liquor licensing compliance
• Delivered first-rate service to guests with amenities such as concierge and transportation services
• Supervised and coordinated work of multiple hotel departments, including guest services, housekeeping, and food preparation
• Controlled business costs through labor, supplies, and energy use
• Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints
• Audited accounts each day, posting charges and reconciling discrepancies
• Ensured compliance with WH&S including providing chemical training, pool maintenance and systems evaluations training
• Increased hotel business through multifaceted marketing strategies
• Centered operations around consistently achieving business plan objectives, forecasted revenue, and budget targets
• Met business and guest demands with well-planned schedules and employee assignments
• Enhanced room service and minibar revenue with direct and suggestive selling techniques

• Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
• Led weekly classes for up to [Number] individuals with consistent participation and positive feedback.
• Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
• Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
• Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.

• Hungry Jacks - Brisbane Internal Airport 1992
• Hungry Jacks Alice springs - NT 1994
• Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards
• Lead the Restaurant Safety Committee, utilising this team to spread the safety message across the restaurant
• Manage employee, guest and contractor incidents and injuries and the employee Return to Work process in such a way that the employee is keen to get back to work in a safe and timely manner
• Select, train and supervise your team to deliver exceptional guest service on every occasion, demonstrating a 'guest obsession'
• Controlled day-to-day operations with shift management strategies and effective food and labor controls
• Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
• Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
• Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy
• Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service

Les Mills Pump

Boxing

Cycle Excel

Bootcamps

FCT

Hiit workouts

Shredd

• Led weekly classes for up to 40 individuals with consistent participation and positive feedback.

Boxing

Hiit Cycle

FCT Hiit workout - specialised programmes - trained in strength, cardio, boxing of these workouts

Pump

FCT

• Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
• Improved class attendance by creating innovative and engaging group fitness routines.

Boxing

Cycle

Pump

Bootcamp

Boxing - cover only now

Cover for Cycle, pump, Xfit,Hiit,Boxing