- DIY and Home Improvement
- Animal Care
- Participating in fundraising events to support local charities, schools, or community projects
- Road Trips
- Camping
- Interior Design
Teresa Catania
Bargo,NSW
Summary
Dynamic professional with a continuous learning attitude and exceptional attention to detail, previously at Highland Truck and Trailer Repairs. Proven ability to streamline data entry processes, enhance customer satisfaction, and manage payroll effectively. Strong organizational skills and a commitment to quality drive success in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Data Entry Administrator
Highland Truck and Trailer Repairs
11.2009 - Current
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
- Expedited invoice processing times by accurately entering financial data into accounting systems.
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
- Completed bi-weekly payroll for 4 employees.
Cafe Barista
La Montagna Cafe Deli
09.2007 - 11.2009
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Representative
Azura Fresh
01.2006 - 09.2007
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Representative
Fitness First
05.2004 - 01.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Cafe Worker
Zachs Food
01.2001 - 05.2004
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Customer Service Representative
Michel's Patisserie
12.1996 - 06.1999
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Trained new cafe workers in sales, customer service, and safety.
Education
Diploma - Beauty Therapy
National Health And Beauty Colleges
Parramatta, NSW12-2000
Skills
- Continuous learning attitude
- Data entry
- Attention to detail
- Planning and prioritization
- Payroll and budgeting
- Scheduling and calendar management
- Bookkeeping
- Active listening
- Customer service
- Multitasking
- Excellent communication
- Organizational skills
Accomplishments
My greatest Accomplishment would be a Mum to 5 beautiful boys and a wife. My family is my whole world
Interests
Timeline
Data Entry Administrator
Highland Truck and Trailer Repairs
11.2009 - Current
Cafe Barista
La Montagna Cafe Deli
09.2007 - 11.2009
Sales Representative
Azura Fresh
01.2006 - 09.2007
Customer Service Representative
Fitness First
05.2004 - 01.2006
Cafe Worker
Zachs Food
01.2001 - 05.2004
Customer Service Representative
Michel's Patisserie
12.1996 - 06.1999
Diploma - Beauty Therapy
National Health And Beauty Colleges
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