Teresa De Villiers
Arundel Qld,QLD
Summary
Dynamic Food and Beverage Attendant with proven adaptability under pressure and exceptional guest service skills, honed at prestigious employers like JW MARRIOTT RESORT AND SPA..
Diligent Dining Room Attendant skilled in efficiently seating Customers and supporting wait staff to foster efficient and organised dining atmosphere to recognise for accuracy and strong attention to detail. Organised and dependable Candidate successful at managing multiple priorities with a positive attitude. A willingness to take on added responsibilities to meet Team goals.
Overview
9
9
years of professional experience
Work History
Food and Beverage Attendant
VOCO HOTEL
01.2024 - Current
- Maintained a clean and organized restaurant to comply with hygiene and health regulations.
- Trained new Staff members on Company Policies and Procedures.
- Hosted and seated guests to provide a friendly and welcoming experience.
- Handling Cash and Credit transactions in POS system to complete purchases.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Resolved customer complaints promptly and professionally, turning negative experiences into positive ones.
- Established a rapport with Guests by providing friendly and attentive service.
- Protect Business, Team members and Guests by monitoring alcohol consumption and keeping Operation in line with Legal Service Requirements.
- Opening Cafe, Bar, Keno and Gaming Areas in a timely manner.
- Barista Trained.
- Maintained stock levels throughout a shift.
- Taking In-Room Dining orders by phone.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Assisting Customers and Guests with Keno and Gaming Machines.
- Monitored Dining Room Inventory and replenished as necessary.
- Arranged tables and chairs for special Occasions and Events.
- Organising Tour Groups and Invoices.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Workplace Health and Safety Representative.
Food and Beverage Attendant
Star Casino
08.2023 - 01.2024
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Maintained a clean and organized restaurant to comply with hygiene and health regulations.
- Protected Business, Team Members and Customers by monitoring alcohol consumption and keeping operations in line with Legal Service Requirements.
- Hosting Private Events.
- Handling cash and Credit transactions putting into the POS System.
- Providing Menu Information and making recommendations.
- Barista trained.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Arranged tables and chairs for special occasions and events.
- Established a rapport with customers by providing friendly and attentive service.
Food and Beverage Attendant
JW MARRIOTT RESORT AND SPA
12.2021 - 06.2023
- Maintained a clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- A la Carte trained
- Established a rapport with Customers by providing a friendly and attentive service.
- Maintained stock levels throughout a shift.
- Supported the Events Team when they needed Team Members.
- Providing Menu Information and making recommendations.
- Protected Business, Team Members and Customers by monitoring alcohol consumption and keeping operations in line with the Legal Service Requirements.
- Resolved customer complaints promptly and professionally, turning a negative experience into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Housekeeping Room Attendant
Mantra Group
04.2021 - 07.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Client Services Assistant
OZCARE PARKWOOD GARDENS
04.2018 - 10.2018
- Enhanced Client satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated closely with team members to develop tailored solutions for each Client's unique requirements.
- Determined needed and relevant interventions based on each Client's cognitive abilities and current needs.
- Participated in continuous professional development opportunities to remain current on best practices in the field of Client Services Assistance.
- Maintained up-to-date knowledge of industry trends, sharing insights with Clients to foster loyalty and trust.
- Helped large volume of Customers every day with positive attitude and focus on Customer satisfaction.
- Developed highly empathetic Client Relationships and earned a reputation for exceeding Service standard goals.
- Exhibited high energy and Professionalism when dealing with Clients and Staff.
- Delivered prompt service to prioritise Customer needs.
Retail Sales Assistant
SEED CHILD, DAVID JONES (CHRISTMAS CASUAL)
10.2016 - 03.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve Customer satisfaction.
- Driving Sales targets and supporting Organisational goals.
- Assisted Customers with prompt and polite support in-person and via telephone.
- Worked with Loss and Prevention in monitoring shopper behaviour.
- Handling Cash and Credit transactions in POS System to complete purchases.
Sales Assistant
Amart Sports
02.2016 - 10.2016
- Handled Customer inquiries, complaints, and returns professionally, ensuring a positive experience for all Clients.
- Processed transactions accurately while maintaining a high level of Customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped Customers locate products and checked store system for merchandise at other sites.
- Assisted Customers in making informed decisions by offering detailed product knowledge.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Worked with Loss Prevention in monitoring Shopper behaviour.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Established rapport with customers using active listening and interpersonal skills.
- Resolved Customer complaints with empathy and professionalism, maintaining positive store reputation.
- Provided exceptional Customer service, ensuring repeat business through personalised shopping experiences.
Education
GED -
Bundamba State High School
Bundamba, QLDSkills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Place Settings
- Guest Experiences
- Upscale Dining
- Billing and Payment Processing
- Guest Inquiries
- Social with Customers and Staff
- POS Inventory System Operations
- Effective Customer Service
- Problem Detection and Resolution
Timeline
Food and Beverage Attendant
VOCO HOTEL
01.2024 - Current
Food and Beverage Attendant
Star Casino
08.2023 - 01.2024
Food and Beverage Attendant
JW MARRIOTT RESORT AND SPA
12.2021 - 06.2023
Housekeeping Room Attendant
Mantra Group
04.2021 - 07.2021
Client Services Assistant
OZCARE PARKWOOD GARDENS
04.2018 - 10.2018
Retail Sales Assistant
SEED CHILD, DAVID JONES (CHRISTMAS CASUAL)
10.2016 - 03.2017
Sales Assistant
Amart Sports
02.2016 - 10.2016
GED -
Bundamba State High School
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