Teresa Hill

This is a very busy online flower delivery company, processing over 250 orders on an average day. Floral orders are allocated to florists via a computer programme based on their capability and level of proficiency grades Level 1 to 5. I am Level 5, meaning that as well as established website orders that range from 1 - 5 in levels of difficulty, I can also create higher value "custom orders" We are a team of 10 on an average day - less on the weekend. In this current position I unfortunately don't have any customer contact. That is handled by our on line CX team. Hours of work are 7am-3pm Tuesdays, Thursdays and Saturdays

• Follow established recipes for floral arrangements to ensure floral orders and arrangements are as displayed on the company website
• Ensure orders are completed on time to meet the delivery schedule for time-allocated courier pick ups
• Utilize floral design techniques to craft floral arrangements.
• Meet and improve upon, established OPD targets
• Enhance customer satisfaction by creating visually appealing and personalized floral arrangements.
• Contribute to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
• Demonstrate attention to detail when assembling bouquets or installations for various settings.
• Proficient in utilizing floral design software to create custom arrangements.

• Winner of "Most Outstanding Business - Florist" Category Camden Local Business Awards 2023
• Boosted store reputation by consistently providing excellent customer service when assisting customers with their floral needs and inquiries.
• Expanded clientele base by offering personalized consultations that resulted in positive word-of-mouth referrals.
• Coordinated efficient logistics during peak holiday seasons by organizing additional staffing resources and streamlining order processing.
• Streamlined workflow processes to improve efficiency in daily tasks, leading to reduced overhead costs and better time management.
• Maintained inventory control, ensuring adequate stock levels on hand while reducing waste through proper care techniques for perishable items.
• Collaborated with event planners to design custom floral installations for high-profile events, resulting in client satisfaction and repeat business.
• Managed and led a team of junior florists, providing mentorship and guidance for career development and skill improvement.
• Enhanced customer experiences by creating bespoke floral arrangements tailored to individual preferences and needs.
• Negotiated contracts with corporate clients for ongoing floral services, resulting in stable recurring revenue streams.
• Designed memorable wedding florals that exceeded client expectations while adhering to strict budgets and timelines.
• Implemented creative visual merchandising displays that attracted foot traffic into the shop, increasing overall sales volume.
• Prepared potted plants and bouquets based on customer requirements.
• Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
• Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Provided customers with care directions for flower arrangements.
• Utilized floral design techniques to craft unique floral arrangements.
• Developed positive relationships with clients and vendors to boost rapport and trust.
• Nurtured flowers to maintain quality and promote longevity.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
• Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
• Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
• Trained staff on proper techniques in arranging flowers and customer service skills.
• Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
• Possess in-depth knowledge of various types of flowers and their seasonal availability.
• Researched latest design trends, colors, and vendor products for use in new pieces.
• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Responsible for cash register and eftpos transactions, including greeting customers upon entering store, sales and assisting customers with product selection
• Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
• Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Serving over 1,000 customers over my weekend shift (Fri/Sat/Sun)
• Opening and closing store including cash float reconciliation and sales report processing
• Processing, pricing and displaying stock deliveries
• Ensuring display is continually restocked as product sold.
• Overseeing correct stock rotation
• Working with management to ensure sufficient stock is ordered to meet demand for busy days - easter, mothers day, religious festivals
• Customer relations development
• Teamwork
• Enhanced customer experiences by creating bespoke floral arrangements tailored to individual preferences and needs.
• Streamlined workflow processes to improve efficiency in daily tasks, leading to reduced overhead costs and better time management.
• Boosted store reputation by consistently providing excellent customer service when assisting customers with their floral needs and inquiries.
• Implemented creative visual merchandising displays that attracted foot traffic into the shop, increasing overall sales volume.
• Prepared potted plants and bouquets based on customer requirements.
• Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
• Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
• Transported and set up floral arrangements for large-scale functions, comprising funerals, and banquets.
• Utilized floral design techniques to craft unique floral arrangements.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
• Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.

• Founded and managed Retail Florist Business, winning Best Florist Award in 2006, 2007 and 2008 in Local Business Awards and Highly Commended Awards from Sydney Market Authority 2009 and 2010
• Grew wedding flowers side of business to over 20 weddings during 2015
• Managed and trained staff of 3 casuals
• Ordered and purchased stock from Sydney Flower Markets 3x per week
• Shop design, stock display, window display
• Flower arrangement style, presentation, packaging and delivery
• Gift line selection, ordering, display and sales
• Wedding, event, funeral, walk-in, phone and cash and carry pricing and quoting, ordering and purchasing
• Wedding, event and corporate floral design, delivery and set- up/pack-down
• BAS and Tax reporting
• Invoicing and payments

• Sourced, presented and packaged product for sale via Direct Response TV
• Represented company and promoted products at conferences and industry events.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions, recommendations and bookings.
• Explained features and advantages of travel products or services to promote sales.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.