Teresa Johansson
Birkdale
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Decjuba
12.2021 - Current
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Exceeding Monthly sales and operational kpi's
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
Seed Heritage Kids
11.2017 - 11.2021
Education
High School Diploma -
Sture High School
SwedenSkills
- Microsoft Excel
- Microsoft Internet Explorer
- Staff Supervision
- Sales and Marketing
- Time Management
- Incident Reports
- Microsoft Outlook
- Employee Scheduling
- Customer Service
Languages
Swedish
Native or Bilingual
Timeline
Assistant Store Manager
Decjuba
12.2021 - Current
Assistant Store Manager
Seed Heritage Kids
11.2017 - 11.2021
High School Diploma -
Sture High School
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