Teresa Johnstone
Wodonga,Victoria
Summary
To utilize my skills and experience to gain a stable position that offers both security and the opportunity for advancement. Compassionate disability support worker with several years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Kirinari community services
Lavington/Thurgoona
01.2021 - Current
- Helping aged and disabled people with a range of daily tasks
- Hygiene facilitation/ personal care
- Mobility support
- Shopping tasks
- Food preparation
- Housework tasks
- Coordination of social events
- Providing emotional support for an individual and their families
- Supporting and helping with healthcare needs, including routine checks and administrating medication
- Health and safety training
- Organisation and time management skills
- Caring approach to dealing with people
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Advised family members on how best to provide care for disabled loved ones.
- Assisted in developing self-care skills such as personal hygiene practices.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviors through positive reinforcement techniques.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Reported concerns to nurse supervisor to promote optimal care.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Administered medication to patients according to strict schedules.
- Transported patients safely to social activities and doctors appointments.
Retail Customer Service
NQR
07.2020 - 07.2020
- Register
- Cash handling
- EFTPOS
- Telephone Duties
- Stocking and maintain of shelves
- Key Holder
- Manual handling procedures
- Ability to perform all duties at high standard of customer service
Customer Service Officer
Howlong Post Office
02.2019 - 02.2020
- Newsagent assistant
- Convenience store assistant
- Selling newspapers, magazines and a range of other goods, such cards, postal items, gifts, also provide Pay Point services, assist people to pay bills
Home Duties
01.2010 - 12.2019
- Raising family
Customer Service Assistant
Coles Express
Deniliquin
01.2000 - 12.2010
- Open/Close procedures
- Daily balancing of tills and float
- Cash handling and EFTPOS transactions
- Serving customers
- Answering telephones
- Stock control
- Conflict resolution skills
- Able to work well in a fast-paced environment
- Organizing employee shifts
- Preparing and cooking food
- General cleaning duties
Education
High School Diploma -
Preston East Technical School
Preston, VIC11-1993
Skills
- Customer Service
- Cash Handling
- EFTPOS
- Daily Banking
- Float Counting
- Stock Control
- Store Opening and Closing
- Employee Roster Organising
- Food Preparation
- Cooking
- Safe Knife Handling
- Hygienic Food Handling
- Time Management
- Task Prioritisation
- Teamwork
- Cooperative Work
- Supportive Attitude
- Listening Skills
- Work Ethic
- Initiative
- Reliability
- Enthusiasm
- Personal Care
- Client Needs Assessment
- Independent Living Support
- Daily Living Requirements
- Disability Services
- Individual Support Plans
- Family Communication
- Risk Assessments
- Incident Reports
- Progress Documentation
- Long-Term Care
- Daily living assistance
- Health meals and snacks
- Client Transportation
- Safety Management
- Recreational Activities
- Toileting assistance
- Medication schedules
- Social Skills Development
- Appointment management
- Care Documentation
- Housekeeping skills
- Personal care assistance
- Appointment organization
- Meal Planning
- Behavior Support Plans
- Grooming support
Certification
- Full Victorian drivers licence
- Current Police check
- Current Working with children checks
- Covid 19 vaccinated
Transferrable Skills
- Customer Service/ Retail
- Ability to provide quality customer service
- Answering telephones and customer enquiries
- Accurate cash register, cash handling and EFTPOS
- Daily banking & float counting
- Stock control and presentation
- Competent in opening and closing store
- Organising employee rosters
- Food Industry
- Preparing both hot and cold food
- Cooking and heating food
- Safe knife handling skills
- Safe and hygienic food handling
- Time Management Skills
- Ability to follow instructions and complete tasks safely, accurately and on time
- Manage my workload and prioritise daily tasks
- Demonstrated ability to work within timeframes
- Team Work
- Works well and co-operatively with team members
- Willing to assist and support co-workers
- Listen and respect co-workers ideas and views
- Work Ethic
- Strong commitment to undertaking tasks to a high standard
- Ability to show initiative in my jobs
- Reliable and honest employee
- Willing to learn new things / keen and enthusiastic
References
- Hannah Bhullar, Disability support worker/ Registered Nurse, Mobile: 0470638346
- Kathryn Clancy, Disability support worker, Mobile: 0439448380
Timeline
Disability Support Worker
Kirinari community services
01.2021 - Current
Retail Customer Service
NQR
07.2020 - 07.2020
Customer Service Officer
Howlong Post Office
02.2019 - 02.2020
Home Duties
01.2010 - 12.2019
Customer Service Assistant
Coles Express
01.2000 - 12.2010
High School Diploma -
Preston East Technical School
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