- Music
- Cake Decorating
- Personal Development and Self-Improvement
Teresa Lantry
Weston
Summary
Dedicated administrative professional known for strong organizational skills and attention to detail. Experienced in implementing process improvements that reduce turnaround times and boost customer satisfaction. Ready to leverage expertise to support operational excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Admistration Assistant
Mortgage Choice
04.2011 - Current
- Coordinated client communications to ensure timely responses and resolution of inquiries.
- Maintained accurate records in CRM systems to streamline mortgage processing workflows.
- Assisted in preparing documentation for loan applications, enhancing compliance with regulatory standards.
- Streamlined scheduling processes, improving efficiency of meetings and client consultations.
- Implemented process improvements that reduced turnaround times for mortgage approvals and client onboarding.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
Administrative Assistant
Mortgage Choice
07.2009 - 07.2017
- Streamlined office operations by coordinating scheduling and managing correspondence for mortgage applications.
- Enhanced customer service experience by promptly addressing client inquiries and resolving issues effectively.
- Organized and maintained filing systems, ensuring easy access to important documents and client information.
- Implemented process improvements that increased efficiency in document processing and data entry tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
L J Hooker
10.2005 - 07.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
Dowling Real Estate
07.2002 - 08.2004
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Director of First Impressions
L J Hooker
01.1996 - 07.2002
- Managed front desk operations, ensuring excellent customer service and positive first impressions.
- Coordinated appointment scheduling and maintained organized client records for efficient office workflow.
- Trained and mentored new staff on operational procedures and customer engagement strategies.
- Implemented process improvements to enhance visitor experience and streamline reception duties.
Education
High School Certificate -
All Saints College
Maitland, NSW12-1994
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Data entry
- File and record keeping
- Administrative duties
- File management
- Document preparation
- Operations support
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Interests
Timeline
Admistration Assistant
Mortgage Choice
04.2011 - Current
Administrative Assistant
Mortgage Choice
07.2009 - 07.2017
Administrative Assistant
L J Hooker
10.2005 - 07.2007
Administrative Assistant
Dowling Real Estate
07.2002 - 08.2004
Director of First Impressions
L J Hooker
01.1996 - 07.2002
High School Certificate -
All Saints College