Teresa Lombardo
Baldivis,WA
Summary
Dynamic Communications Systems Officer with DFES, skilled in emergency response and customer service. Enhanced response times through effective prioritization and teamwork, ensuring accurate documentation and support for first responders. Proven ability to thrive under pressure, utilizing exceptional communication and problem-solving skills to deliver optimal outcomes in high-stress situations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Communications Systems Officer
DFES
11.2008 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire, police, and ambulance.
- Effectively managed stressful situations, maintaining a calm demeanour while providing crucial support to both callers and first responders.
- Eliminated risks and emergency response delays by efficiently dispatching public safety field units.
- Communicated pre-arrival instructions to emergency personnel such as Police and Ambulance, helping first responders deliver appropriate care and support to individuals.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Monitored Fire radios to provide assistance to responding personnel.
- Transferred calls to police and ambulance service to meet individual call needs.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Retail Manager
Medibank Private
04.2005 - 11.2008
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Conducted performance evaluations and reviews by providing constructive feedback and identifying opportunities for staff development and career progression to employees.
Sales Consultant
Medibank Private
01.1999 - 04.2005
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Generated increased sales through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
Education
No Degree -
North Albany Senior High School
Albany, WA12-1986
Skills
- Customer service
- Situational awareness
- Information documentation
- Information gathering
- Memory retention
- Accuracy and precision
- Telecommunications
- Typing speed
- Emergency fire dispatcher certification
- Quick response time
- Teamwork and collaboration
- Problem-solving
- Works Well Under Pressure
- Active listening
- Verbal and written communication
- Decision-making
- Data entry
- Fire procedures
- Stress tolerance
- Map reading
- Information gathering and relay
- EMS dispatch
- Computer-based dispatch systems
- Listening skills
- Multitasking
- Excellent communication
- Task prioritization
- Self motivation
- Time management abilities
Certification
- Secretarial Short Course Program, Edwards Business College, May 1998
- Introduction to Lotus notes, windows and microsoft word, Interim Technology, September 1999
Timeline
Communications Systems Officer
DFES
11.2008 - Current
Retail Manager
Medibank Private
04.2005 - 11.2008
Sales Consultant
Medibank Private
01.1999 - 04.2005
No Degree -
North Albany Senior High School
Similar Profiles
Lachlan MathewsLachlan Mathews
Fire Fighter - Volunteer at DFESFire Fighter - Volunteer at DFES
Jarrod HickeyJarrod Hickey
Senior Firefighter at DFESSenior Firefighter at DFES
Kellie BettsKellie Betts
Senior Fire Fighter Rockingham (MRP) at DFESSenior Fire Fighter Rockingham (MRP) at DFES