Teresa Muratore
Craigieburn,VIC
Summary
I am a highly motivated Clothing Manager that has been employed with Kmart for fourteen years and would now like to take the next step in my career and a new challenge. I have strong work ethic, adaptability, great interpersonal skills and exceptional leadership skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Clothing Manager
Kmart Australia
Greensbourough, Vic
05.2012 - Current
- Organized daily operations of the store including rostering and managing Rem.
- Analyzed financial data such as cost analysis, gross margin, sales and expenses to optimize profitability.
- Trained new employees on customer service, fitting room, store presentation, product knowledge and merchandising.
- Provided exceptional customer service promptly and professionally.
- Organized interviews and hiring of new employees .
- Coordinated visual merchandising such as store and internal windows and interior displays to maximize sales.
- Implemented safety policies in accordance with company guidelines to ensure a safe working environment for all team members.
- Provided leadership, insight ,coaching and mentoring to newly appointed Line Managers in Training.
- Held regular one-on-one meetings with employees through our Team member check in program to review performance and priorities and provide feedback and ongoing coaching.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture during Covid store lockdown.
- Resolved customer inquiries and complaints requiring management-level escalation.
Skills
- Problem-Solving
- Customer Relations
- Troubleshooting
- Organization and Time Management
- Leadership
- Training & Development
- Project Planning
- Interpersonal Communication
References
References available upon request.
Timeline
Clothing Manager
Kmart Australia
05.2012 - Current