Teresa Muratore

Kmart Australia

Greensbourough, Vic

05.2012 - Current

Organized daily operations of the store including rostering and managing Rem.
Analyzed financial data such as cost analysis, gross margin, sales and expenses to optimize profitability.
Trained new employees on customer service, fitting room, store presentation, product knowledge and merchandising.
Provided exceptional customer service promptly and professionally.
Organized interviews and hiring of new employees .
Coordinated visual merchandising such as store and internal windows and interior displays to maximize sales.
Implemented safety policies in accordance with company guidelines to ensure a safe working environment for all team members.
Provided leadership, insight ,coaching and mentoring to newly appointed Line Managers in Training.
Held regular one-on-one meetings with employees through our Team member check in program to review performance and priorities and provide feedback and ongoing coaching.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Organized team activities to build camaraderie and foster pleasant workplace culture during Covid store lockdown.
Resolved customer inquiries and complaints requiring management-level escalation.