Summary
Overview
Work History
Education
Skills
References
Timeline
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TERESA PLANELLA

Sydney,NSW

Summary

Fast learning person which loves to identifying the needs of the client and working to find a solution promptly and professionally. I adapt easily to new work challenges and I am able to work well in a team environment as well as using my own initiative.

Overview

7
7
years of professional experience

Work History

Reservatins Agent

Daydream Island Resort & Spa
09.2022 - 05.2023
  • Quoting accurately to guests and proceeding with the booking. Along side with taking deposits and following up with final deposits for upcoming bookings.
  • Balancing inventory to check the number of rooms available to sell.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Advised customers about new deals and recommended guests the best option for their holidays.
  • One of my responsibilities was to encourage customers to purchase additional products and upselling.

Guest Service Agent

Daydream Island Resort
05.2022 - 09.2022
  • Assist guests with check-in & check-outs processes, provide guests with hotel information
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Recommended hotel services or amenities that guest may find useful.

Front desk, Food & Beverage Attendant

Hotel Hostal Cuba
06.2021 - 10.2021
  • Hotel Hostel Cuba (4 Star Hotel)
  • In this position I gained excellent customer service alongside with great communications skills
  • Through this I also formed part of a team which helped me become a team player and highlight the importance of communication when working under pressure.

Spanish Red Cross
02.2021 - 10.2021
  • My voluntary work consisted in preparing meals for people that have been negatively impacted by Covid-19 and are financially unable to buy food for their family
  • Subsequently, I delivered weekly shopping items to elderly people that for health reasons are unable to go to the supermarket
  • My voluntary work aimed at helping children with minimal resources at school and help them with any type of issues they were facing, such as extra help with homework or even issues they were facing at home

Room´s division Manager Assistant

Hotel Hostel Cuba, Palma de Mallorca
04.2018 - 07.2018
  • My role was to coordinate daily the check in and check out logistics alongside with the laundry logistics
  • I also had to coordinate the front desk and the housekeeping daily planning
  • During my work time here, I also got to experience some customer service, which involved in rooms and at the front desk
  • Reported daily encounters to the division manager and general manager.

RANA
05.2016 - 05.2017
  • (Abused Children Aid Network)
  • RANA is a non-profit organization aiding sexually abused children at a national level
  • I helped raise over 12,000 euros through beneficent galas where I encouraged attendees to bid in auctions, sold items, and formally addressed diners; improving both my communication and interpersonal skills.

Education

BA - International Politics and Law

Middlesex University

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Swinburne University

Queen’s College
Palma De Mallorca
2017

Skills

  • Technical skills: Advanced level of Opera PMS
  • Microsoft Excel
  • Strong Communication Abilities
  • Customer Service

References

Available upon request 

Timeline

Reservatins Agent

Daydream Island Resort & Spa
09.2022 - 05.2023

Guest Service Agent

Daydream Island Resort
05.2022 - 09.2022

Front desk, Food & Beverage Attendant

Hotel Hostal Cuba
06.2021 - 10.2021

Spanish Red Cross
02.2021 - 10.2021

Room´s division Manager Assistant

Hotel Hostel Cuba, Palma de Mallorca
04.2018 - 07.2018

RANA
05.2016 - 05.2017

BA - International Politics and Law

Middlesex University

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Swinburne University

Queen’s College

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