Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Teresa Portelli

Regentville, NSW,NSW

Summary

With 28 years of invaluable experience in the Healthcare sector. Over the years, I've honed excellent interpersonal skills, both orally and in writing, allowing me to seamlessly interact with staff at all levels. My ability to rapidly learn and adapt ensures that I can swiftly take on any responsibilities that come my way. From my dedication to building strong relationships to my knack for tackling challenges head-on, I bring a wealth of expertise and a relentless work ethic to every endeavor.

Overview

31
31
years of professional experience

Work History

COMPLIANCE AND ADMINISTRATION OFFICER

Unified Projects Pty Ltd
05.2023 - 05.2024
  • In my role, I assisted the setup of RAPID Global, the company's Contractor compliance system, collaborating closely with key stakeholders to ensure compliance with WH&S standards.I provided initial support to contractors encountering system challenges, offering guidance, and troubleshooting assistance to facilitate smooth operations.
  • An integral part of my responsibilities included the creation of comprehensive induction material for new projects, ensuring that all documentation within RAPID Global remained up-to-date and aligned with project requirements.
    Contributing to project success, I played a key role in product sourcing, securing optimal pricing for projects spanning various Australian airports, and obtaining necessary approvals for quotes.
    Utilising Zahara, I efficiently placed orders for required items, ensuring seamless procurement processes and timely delivery to meet project deadlines effectively.
    Furthermore, I took charge of organising flights and managing diaries for the directors, ensuring their schedules were well-coordinated and allowing them to focus on strategic tasks with minimal disruptions.

RADIOLOGY INFORMATION SYSTEM/PICTURE ARCHIVING & COMMUNICATION SYSTEM (RIS/PACS) ADMINISTRATOR

Nepean Blue Mountains Local Health District
01.2011 - 01.2023
  • As the primary point of contact for all matters concerning the RIS/PACS Systems, I effectively addressed and resolved issues, ensuring seamless functionality and user satisfaction.
  • I collaborated with external technicians and engineers to troubleshoot hardware and software problems, providing essential technical information to facilitate timely resolutions and minimise downtime.
  • I meticulously logged all support calls in CRM systems such as SARA/ServiceNow and Medical Imaging Workflow Manager, maintaining accurate records of issues and resolutions for comprehensive tracking and analysis
  • Ensuring the smooth operation of CRM systems, I proactively maintained and optimised their functionality to support efficient workflow management and effective issue resolution.
  • Monitoring daily workflow, I promptly identified and addressed emergent issues, ensuring minimal disruption to operations and timely resolutions.
  • I played a key role in troubleshooting and testing system and network problems associated with the RIS/PACS system, contributing to the maintenance of optimal system performance.
  • With a focus on user management, I created and managed RIS/PACS user accounts, ensuring the accuracy and currency of the database to facilitate secure access and data integrity.
  • Moreover, I allocated users to the correct modality groups, granted appropriate privileges, and managed user profiles to optimise system functionality and security.
  • In addition to user management, I provided comprehensive training to new users on the RIS/PACS system, ensuring proficiency and providing ongoing support to facilitate smooth operations.
  • Recognising the importance of support continuity, I ensured that key personnel were adequately trained to provide first-level support to local users, especially during evening and night shifts, to maintain uninterrupted service delivery.
  • Regularly reviewing the issues log, I provided timely feedback and action, addressing concerns promptly to maintain optimal system performance and user satisfaction.

HELPDESK SUPERVISOR

Wentworth Area Health Service
01.2000 - 01.2011
  • With a keen eye for efficiency and a dedication to team leadership, I effectively supervised and rostered a team of 10 staff members, ensuring seamless operations and optimal productivity within the department.
  • Regularly attending management meetings, I provided valuable insights and updates on operational activities, contributing to strategic discussions and decision-making processes at a managerial level.
  • Demonstrating a proactive approach to organisational improvement, I played a key role in developing policies, procedures, and guidelines, aimed at enhancing efficiency and standardising practices across the organisation.
  • As the first point of contact for approximately 3000 staff members, I provided comprehensive first-line support, advice, and troubleshooting for application software, systems software, and computer hardware, resolving issues promptly to minimise downtime and maximise productivity.
  • Meticulously logging all support calls in a CRM system, I maintained accurate records of issues and resolutions, facilitating comprehensive tracking and analysis to drive continuous improvement.
  • Ensuring smooth operations and efficient resolution of support requests, I managed and maintained the CRM system, optimising its functionality to meet organisational needs effectively.
  • In addition, I oversaw the acquisition, installation, and support of PC software and hardware, guaranteeing seamless integration and functionality across the organisation.
  • Recognising the importance of ongoing staff development, I organised and conducted training sessions on various software applications, empowering users to enhance their proficiency and optimise system utilisation.
  • To enhance communication and user understanding, I produced newsletters and user documentation, disseminating important information and facilitating user engagement with systems and processes.
  • Utilising analytical skills, I compiled and analysed statistical data to generate reports, providing valuable insights into system performance and usage trends to inform decision-making processes.
  • Furthermore, I contributed to informed procurement decisions by assisting in the evaluation of hardware and software solutions, optimising resource allocation and supporting organisational objectives.
  • With a focus on security and access control, I managed the creation and maintenance of mainframe and Novell user accounts, ensuring the accuracy and integrity of user data.
  • Collaborating closely with external technicians and engineers, I provided essential technical information to address hardware and software-related problems, ensuring timely resolutions and minimal disruptions to operations.
  • In a strategic procurement role, I managed the acquisition of all IT-related equipment for the Area Health Service, maintaining comprehensive databases to track inventory and manage assets effectively.
  • Facilitating efficient deployment, I organised equipment installations by vendors, ensuring adherence to operational requirements and minimal disruption to workflow.
  • Additionally, I prepared schedules for leased IT equipment, optimising resource management and budget allocation to support organisational objectives effectively.

HELPDESK SUPPORT OFFICER

Wentworth Area Health Service - Nepean Hospital
01.1999 - 01.2000
  • As the first point of contact for approximately 3000 staff members, I provided frontline support, advice, and troubleshooting across application software, systems software, and computer hardware, aiming for swift issue resolution.
  • I meticulously logged all support calls in a CRM system to ensure comprehensive documentation and tracking of user issues and resolutions, maintaining the integrity and functionality of the CRM system to ensure efficient management of support requests.
    • In addition to providing support, I oversaw the acquisition, installation, and maintenance of PC software and hardware, ensuring seamless integration and optimal performance across the organisation.
    • Furthermore, I organised and conducted staff training sessions on various software applications, fostering continuous learning and proficiency enhancement among users.
    • To facilitate communication and user understanding, I produced newsletters and user documentation, and generated statistical reports to provide insights into system performance and usage trends, informing strategic decision-making processes.
    • In collaboration with the IT team, I assisted in evaluating hardware and software solutions to support informed decision-making and optimisation of resources, including the creation and management of mainframe and Novell user accounts to ensure secure access and data integrity.
  • Additionally, I liaised with external technicians and engineers on hardware and software-related problems, providing necessary technical information for timely resolutions, and managed the procurement of all IT-related equipment for the Area Health Service, maintaining comprehensive databases to track inventory and manage assets effectively.
  • To ensure smooth operations, I organised equipment installations by vendors, prepared schedules for leased IT equipment, and facilitated bulk lease replacements for IT hardware, ensuring seamless transitions and continuous operational efficiency.

AREA REHABILITATION CO-ORDINATOR

Wentworth Area Health Service
01.1996 - 01.1999
  • I regularly reviewed and updated the occupational rehabilitation policy and program for the Area Health Service, ensuring alignment with statutory requirements, Department of Health guidelines, and Workcover regulations for workplace-based Occupational Rehabilitation. This responsibility extends to approximately 3000 staff members across two Health Districts.
  • I collaborated with Departmental Managers, Treating Practitioners, Insurance companies, and unions to coordinate appropriate duties for injured workers
  • Facilitated monthly review sessions on claims with all involved parties
  • Compiled statistical reports for presentation during meetings

RISK MANAGEMENT CLERK

Wentworth Area Health Service
01.1993 - 01.1996
  • Managed the efficient processing of Workers Compensation and Motor Vehicle Claims, ensuring accuracy and compliance with regulatory standards.
  • Prepared and drafted legal correspondence pertinent to claims, maintaining precision and adherence to legal protocols.
  • Addressed and resolved telephone inquiries from staff and external stakeholders regarding claims, demonstrating excellent communication skills and providing timely assistance.
  • Orchestrated the scheduling and coordination of medical appointments for claimants, ensuring prompt access to necessary healthcare services.
  • Compiled and produced comprehensive reports for submission to management and stakeholder meetings, delivering valuable insights and facilitating informed decision-making processes

Education

Business Traineeship -

METROPOLITAN BUSINESS COLLEGE
Parramatta
01.1988

SECONDARY SCHOOL -

Caroline Chisholm Girls High School
Regentville
01.1986

Skills

  • Customer Focused
  • Strong Communication
  • Conscientious, and well organised
  • Team player, Personable and Approachable
  • Contract Negotiations
  • MS Office

Timeline

COMPLIANCE AND ADMINISTRATION OFFICER

Unified Projects Pty Ltd
05.2023 - 05.2024

RADIOLOGY INFORMATION SYSTEM/PICTURE ARCHIVING & COMMUNICATION SYSTEM (RIS/PACS) ADMINISTRATOR

Nepean Blue Mountains Local Health District
01.2011 - 01.2023

HELPDESK SUPERVISOR

Wentworth Area Health Service
01.2000 - 01.2011

HELPDESK SUPPORT OFFICER

Wentworth Area Health Service - Nepean Hospital
01.1999 - 01.2000

AREA REHABILITATION CO-ORDINATOR

Wentworth Area Health Service
01.1996 - 01.1999

RISK MANAGEMENT CLERK

Wentworth Area Health Service
01.1993 - 01.1996

Business Traineeship -

METROPOLITAN BUSINESS COLLEGE

SECONDARY SCHOOL -

Caroline Chisholm Girls High School

Similar Profiles

CREATE PROFILE
Teresa Portelli