Teresa Pridmore
Total Eyecare
Tolman's Hill,TAS
16
years of professional experience
Dynamic Practice Manager skilled in effective communication, staff management, and problem-solving. Ensuring a high standard of training and product knowledge to keep improving team performance and the patient experience making the patient feel valued, cared for and meeting their needs and requirements above and beyond every time.
Work History
Practice Manager
4 Years 10 Months- Oversaw daily operations, ensuring efficient workflow and patient care standards.
- Implemented staff training programs to enhance team performance and customer service quality.
- Managed appointment scheduling system to optimize patient flow and reduce wait times.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ensure there is an open communication flow between staff, creating a collaborative work environment to improved overall team performance.
- Enhanced staff product knowledge by providing comprehensive training programs and regular one to one catch-up's as well as team meetings to ensure excellent patient communication.
Dispensing Optician/Lab Manager
3 Years 8 Months- Dispensed prescriptions accurately to ensure optimal visual comfort both physically and visually.
- Assisted patients in selecting appropriate frames based on lifestyle, preferences and prescription needs.
- Conducted fittings and adjustments of frames to guarantee comfort.
- Collaborated with optometrists to assess patient needs and recommend solutions.
- Maintained inventory of optical supplies, ensuring timely restocking of products.
- Trained junior staff on best practices for customer service and product knowledge to a high standard.
- Liaised with suppliers to negotiate favorable pricing and payment terms, resulting in reduced overhead costs for the practice.
- Implemented effective marketing strategies targeting local demographics to attract new patients into the practice regularly.
- Developed strong patient relationships and trust through thorough product knowledge, explaining and answering any questions, follow-up care and communication.
- Resolved customer concerns and needs professionally, maintaining high levels of patient satisfaction and trust.
Customer Service/ Dispensing Optician
7 Years 1 Month- Assisted patients in selecting eyewear based on prescription and lifestyle needs.
- Educated patients on lens options, care procedures, and eyewear maintenance.
- Managed inventory of frames, ensuring a high end, fabulousrange for patient needs.
- Trained new staff on dispensing procedures and customer service best practices.
- Collaborated with optometrists to streamline patient consultations and the patient journey.
- Developed strong relationships with frame and lens companies.
- Demonstrated exemplary customer service by consistently exceeding patient expectations to give them the WOW factor, receiving numerous compliments from happy patients.
Education
Bachelor of Science - Optics
Cert IV - Management And Leadership
Skills
Schedule management
Strong effective communication with patients & staff
Practice management
Staff management
Workflow management
Employee performance
Continuous improvement
Workflow efficiency
Training and mentoring
Patient knowledge
Problem solving for patients
Quality control
Accomplishments
I have run 9 full international marathons
Many half marathons & Tough Mudders
Completed Grade 8 AMEB on the piano
Travelled extensively throughout Europe
Proud beagle mama to Barney
Timeline
Practice Manager
Total Eyecare
08.2021 - CurrentRead More
Dispensing Optician/Lab Manager
McAusland Optometrists
07.2017 - 03.2021Read More
Customer Service/ Dispensing Optician
Osmond Drake Optometrist
06.2010 - 07.2017Read More
Scala
Cert IV from Management And Leadership
Read More
Association of British Dispensing OPticians
Bachelor of Science from Optics
Read More