Teresa Putaka
Baldivis
Summary
Accomplished Account Manager and Warehouse Operator with a proven track record at New Zealand Couriers and Big W Distribution Centre. Excelled in logistics coordination and building strong client relationships, achieving high client retention rates. Skilled in forklift operation and warehouse safety, significantly reducing discrepancies and enhancing operational efficiency. Committed to continuous learning and problem-solving, ensuring client and employer satisfaction.
Warehouse professional with thorough experience in inventory management, shipping, and logistics. Demonstrates strong focus on team collaboration, reliability, and adaptability to changing needs. Proven skills in operating forklifts, managing stock levels, and ensuring efficient workflow. Known for maintaining high standards and consistently achieving results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Operator
Big W Distribution Centre
02.2024 - Current
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Communicated with floor managers to determine merchandise placement.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
Warehouse Operator
Woolworths Distribution Centre
03.2020 - 01.2024
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
Membership Consultant
Your Health and Fitness
02.2019 - 12.2021
- Implemented effective follow-up strategies for prospective clients who expressed interest but had not yet committed to joining the club.
- Assisted in coordinating special events and promotions to enhance member engagement and drive new membership sales.
- Consistently achieved or exceeded monthly sales targets by effectively communicating value propositions tailored to individual prospects'' needs during consultations.
- Provided information about restrictions and optional services.
- Completed all documentation quickly to facilitate quick sign-up processes.
- Increased new member enrollment by developing and implementing targeted marketing strategies.
Account Manager
New ZealandCouriers
09.2017 - 12.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed customized account plans for clients to help them achieve their business goals.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Education
High School Diploma -
Freyberg High School
New Zealand12-1999
Skills
- Logistics Coordination
- Product Packaging
- Forklift Operation Proficiency
- Warehouse Safety Protocols
- Material Handling
- Inventory Order Picking
- Warehouse organization
- Safety compliance
- Efficient Barcode Scanning
- Analytical Problem-Solving
- Detail-Oriented Mindset
- Committed To Continuous Learning
Certification
- First Aid Certification
- Forklift Certification
- Western Australia full Driver's License
Timeline
Warehouse Operator
Big W Distribution Centre
02.2024 - Current
Warehouse Operator
Woolworths Distribution Centre
03.2020 - 01.2024
Membership Consultant
Your Health and Fitness
02.2019 - 12.2021
Account Manager
New ZealandCouriers
09.2017 - 12.2018
High School Diploma -
Freyberg High School
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