Teresa Reed
Ferny Grove,Australia
Summary
Senior Administrator and Analyst with extensive expertise in administration and data analysis, leveraging 20+ years of experience to enhance operational efficiency and stakeholder engagement. Demonstrates proficiency in payment processing, business management, and statistical analysis, with a strong aptitude for problem-solving and communication. Committed to fostering a collaborative environment while continually adapting to new systems and challenges.
Overview
31
31
years of professional experience
Work History
Senior Administration
North West Physiotherapy Keperra
01.2019 - Current
- Coordinate patient care, ensuring compliance with funding frameworks, ensuring operational flow
- Efficiently and accurately process payments, including Hicaps, Medicare, and NDIS
- Work with NDIS Supports in creating and managing physiotherapy funding agreements
- Facilitate communication between physiotherapists and external practitioners for optimal care
- Manage patient data entry and scheduling, maintaining and improving patient experience
- Creation and implementation of routines and day to day practices to ensure a compliant and smooth-running administrative environment
Mobile Café Owner and Art Studio Business
01.2009 - Current
- Company Overview: www.hearthnhoopla.com.au
- Responsible for all aspects of the running of a small business
- Created and maintained my website, accounting, and lead generation as well as providing optimal customer service
Data Analyst -6 Month Contract
Penrite Oil
01.2013 - 01.2013
- Designed and implemented bi-weekly management reports using SAP and Excel data
- Analyzed sales trends, promotional effectiveness, and market share for strategic insights
- Developed inventory strategies to minimize out-of-stock situations in Queensland retail outlets
- Monitored stock levels before, during, and after promotions to optimize inventory management
- Achieved measurable improvements in stock availability and sales performance
Research Officer, Data Analysis
Tourism QLD
01.2005 - 01.2006
- Primarily responsible for redesigning and enhancing the format of Qld visitor surveys published on the Tourism Qld Website
- Responsible for reporting on travel survey data using strict protocols in data validation and structured presentation of tourism data
- Collaborated with stakeholders to identify areas of improvement in existing research processes
- Analysed survey results and identified trends within the collected data
- Transformed complex survey data into compelling visualizations, facilitating easier interpretation and decision-making for tourism trends
Market Analyst
Carlton and United Breweries
01.1995 - 01.2003
- Performed analysis of product performance and market trends using an amalgamation of market research and statistics from databases containing geographical, financial, and AC Nielsen data
- Tracked and processed incentive rebates based on volumes achieved, also tracking discounts off invoice and promotional allowances paid against activity
- Tracked and reported on promotional activity and new product performance after launch
- Collaborated with the sales team, accountants, and middle and upper management in the integral job of tracking and comparing the sales force and product performance against the opposition
- Participated in management meetings giving my opinion on the knowledge I had gained within my job
- Participated in various project teams Conducted comprehensive market analysis, leveraging diverse data sources to provide actionable insights on product performance and market trends
- Spearheaded post-launch performance tracking for new products, delivering crucial data to drive strategic decision-making and optimize market positioning
- Fostered cross-functional collaboration, bridging sales, accounting, and management teams to enhance competitive analysis and strategic planning
- Contributed valuable market insights in management meetings, influencing strategic direction and product development based on deep industry knowledge
- Conducted in-depth market analysis, integrating diverse data sources to provide actionable insights on product performance and industry trends
Marketing Executive Support
ITV Television
01.1994 - 01.1995
- Supported marketing team with detailed reports on viewership and ad costs, enhancing decision-making
- Researched and proposed new reporting systems, improving departmental efficiency
- Developed reports using Lotus123 and Ami Pro, streamlining data presentation
- Participated in weekly marketing training, expanding industry knowledge
- Assisted in optimizing advertising strategies through data analysis
Education
Senior School Certificate -
Redlands College
01.1999
Various Further Education Short Courses
Skills
- Communication
- Lateral thinking and problem solving
- Adaptability and composure under pressure
- Identifying ways to improve processes
- Data analysis and reporting
- Business and office management
- Warmth, empathy and interpersonal skill
Computer Skills
Nookal practice manager
PowerPoint, Excel, and Microsoft Word
Xero
Wix Website designer
SAP
AC Neilson and Roy Morgan Database
Business Objects Data Warehouse, Business Objects Designer
Oracle Sales Analyser
Oracle Financial Analyser Windows
Access Database
Mosaic
Hobbies and Interests
I love to get together with family and I find so much joy in creating in my art studio; it’s a space where I can express myself and escape from the daily grind. Having played soccer for many years, retired now, I cherish the teamwork and camaraderie it brings. Attending live music events is another passion of mine;
Timeline
Senior Administration
North West Physiotherapy Keperra
01.2019 - Current
Data Analyst -6 Month Contract
Penrite Oil
01.2013 - 01.2013
Mobile Café Owner and Art Studio Business
01.2009 - Current
Research Officer, Data Analysis
Tourism QLD
01.2005 - 01.2006
Market Analyst
Carlton and United Breweries
01.1995 - 01.2003
Marketing Executive Support
ITV Television
01.1994 - 01.1995
Senior School Certificate -
Redlands College
Various Further Education Short Courses
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