Teresa Rega
Melbourne
Summary
Dynamic Claims Consultant with proven expertise at TSA Group, excelling in claims analysis and negotiation. Recognized for enhancing efficiency through streamlined processes and fostering client relationships with exceptional communication. Adept at problem-solving and policy interpretation, achieving high success rates in claim resolutions while maintaining compliance with industry standards.
Overview
8
8
years of professional experience
Work History
Claims Consultant
TSA Group
02.2024 - Current
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
- Continuously updated personal knowledge of industry trends and developments, ensuring the provision of accurate and relevant advice to clients.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
- Conducted detailed reviews of insurance policies to ensure compliance with regulatory requirements and industry standards.
- Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
- Followed up with customers on unresolved issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Assistant Manger
Theo's Deli
09.2018 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Security Officer
NGV
06.2017 - 09.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Mt Alvernia College
Brisbane, QLDSkills
- Claims analysis
- Policy interpretation
- Claims investigation
- Teamwork
- Customer service
- Problem-solving
- Insurance policy knowledge
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer service and support
- Organizational skills
- Active listening
- Claims
Languages
Italian
Full Professional
Timeline
Claims Consultant
TSA Group
02.2024 - Current
Assistant Manger
Theo's Deli
09.2018 - 02.2024
Security Officer
NGV
06.2017 - 09.2017
High School Diploma -
Mt Alvernia College
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